Desktop Engineer

TapTalent.ai; Singapore; On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a skilled Desktop Engineer to enhance their IT team in Singapore. This role focuses on maintaining and optimizing desktop environments, ensuring seamless operations while solving technical problems efficiently. Candidates should have a strong background in desktop support, particularly with Windows 10 and 11. Join a dynamic environment where your contributions will directly impact the efficiency of client platforms and service levels. If you're passionate about technology and eager to take on challenges, this opportunity is perfect for you!

Qualifications

• Solid background in desktop support and technical problem-solving.
• Experience in managing and optimizing desktop environments.

Responsibilities

• Construct, test, install, and manage client platforms for business needs.
• Perform troubleshooting and respond to incidents promptly.
• Participate in client platform implementation and upgrade projects.

Skills

Windows 10

Windows 11

Job description

We're Hiring: Desktop Engineer!

We are looking for a skilled Desktop Engineer to join our IT team in Singapore. The ideal candidate will have a solid background in desktop support and a passion for solving technical problems efficiently. You will be responsible for maintaining, troubleshooting, and optimizing our desktop environments to ensure seamless operations.

Position Details

• Location: Singapore
• Work Mode: Work From Office
• Role: Desktop Engineer
• Mandatory Skill: Windows 10
• Preferred Skill: Windows 11

Key Responsibilities

1. Construct, test, install, operate, and manage client platforms to meet business needs and service levels.
2. Perform troubleshooting for client platform issues.
3. Respond promptly to incidents, investigate, and provide temporary and permanent resolutions, escalating as necessary. Provide status updates to relevant parties.
4. Handle service requests related to client platforms.
5. Monitor service levels, document configurations, and maintain system records. Provide regular reports.
6. Participate in client platform implementation and upgrade projects, managing these projects effectively.
7. Research and evaluate client platform tools.
8. Provide technical advice related to systems to customers or project teams.
9. Manage client platform management systems.
10. Handle system changes through change request processes and report status to stakeholders.
11. Perform pre-sales tasks related to client platforms.
12. Gather business and application requirements, analyze infrastructure needs, and assist in design.
13. Ensure service levels meet requirements; propose and implement action plans when necessary.
14. Establish facility management standards and best practices to ensure operational consistency across teams.