Desktop Engineer

CHARTERHOUSE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology-focused company in Singapore is seeking a proactive Desktop Engineer to support end users and maintain IT systems. The role requires 1-5 years of desktop support experience and includes responsibilities like troubleshooting, installation, and user management. Candidates should have strong troubleshooting skills and be willing to participate in an on-call rotation. Join a dynamic team that values problem-solving and teamwork.

Benefits

Supportive growth-oriented environment

Exposure to enterprise IT operations

Qualifications

• 1-5 years of desktop support or IT support experience in enterprise environments.
• Familiarity with ITSM ticketing tools.
• Physically able to perform equipment moves and heavy lifting.

Responsibilities

• Provide Level 1 & 2 support for end users.
• Install, configure, and maintain desktops and laptops.
• Manage user accounts and standard IT requests.
• Support Microsoft 365 and Windows OS.

Skills

Troubleshooting skills for Windows OS

Support for Office 365

Basic networking skills

Ability to work under pressure

Education

Diploma/Degree in IT, Computer Science

Tools

ServiceNow

Jira

Job description

About the Role

We are seeking a proactive and hands-on Desktop Engineer to join our IT team. The role involves supporting end users, maintaining IT hardware/software, and ensuring smooth daily operations. You will be part of a dynamic environment where problem-solving, responsiveness, and teamwork are critical.

Key Responsibilities

• Provide Level 1 & 2 desktop support for end users, including troubleshooting hardware, software, OS, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
• Manage user accounts, Active Directory, and standard IT requests.
• Support Microsoft 365, Windows OS, and common enterprise applications.
• Participate in on-call rotation (24x7 support, one week per month).
• Perform hardware setup, equipment relocation, and occasional heavy lifting of IT equipment.
• Ensure IT assets are tracked, secured, and maintained in compliance with company standards.
• Collaborate with other IT teams to resolve escalated issues and support projects.

Requirements

• Diploma/Degree in IT, Computer Science, or related field.
• 1–5 years of desktop support or IT support experience in enterprise environments.
• Strong troubleshooting skills for Windows OS, Office 365, and basic networking.
• Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira).
• Ability to work independently, multitask, and handle critical issues under pressure.
• Willingness to be on-call (24x7, one week/month).
• Physically able to perform equipment moves and heavy lifting when required.

Nice to Have

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.
• Experience in endpoint security, MDM, or basic scripting.

Why Join Us

• Opportunity to work in a supportive and growth-oriented environment.
• Gain exposure to enterprise IT operations and infrastructure.