Desktop Engineer

AVN DIGITAL PTE. LTD.; Singapore; On-site; SGD 48,000 - 66,000; Full time

Job summary

A leading IT professional services company in Singapore is looking for a proactive Desktop Engineer. The role involves managing installation and support of client platforms, with a strong focus on customer service and troubleshooting. Candidates should possess a Diploma in IT, preferably with 1+ years of relevant experience and CompTIA A+ certification. Enjoy a collaborative work environment with strong career progression and competitive compensation.

Benefits

Attractive company benefits

Career progression opportunities

Qualifications

• 1+ years of experience in a desktop support or similar role.
• CompTIA A+ certification or equivalent preferred.

Responsibilities

• Manage the installation, maintenance, and support of client platforms and end-user devices.
• Troubleshoot and resolve client platform-related issues promptly.
• Monitor systems against service level agreements.

Skills

Microsoft Windows OS

Troubleshooting

Customer Service

Education

Diploma or Degree in Information Technology

Job description

AVN Digital is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a “Desktop Engineer” This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Location: Singapore

Job Type: 12 Months contract

Job Title: Desktop Engineer

Job Summary:

We are seeking a proactive and technically skilled Desktop Engineer to manage the installation, maintenance, and support of client platforms and end-user devices. The ideal candidate should have strong troubleshooting skills with a solid foundation in Microsoft Windows and preferably hold a CompTIA A+ certification. This role also requires flexibility to travel overseas on short notice when needed.

Key Responsibilities:

• Install and provide daily operational support for client platforms in alignment with business needs and agreed service levels.
• Troubleshoot and resolve client platform-related issues promptly.
• Respond to and investigate incidents, providing both temporary and permanent resolutions. Ensure timely updates to relevant stakeholders.
• Handle service requests related to desktop and client platform environments.
• Monitor systems against service level agreements and maintain accurate configuration documentation.
• Provide regular status reports and incident summaries to relevant parties.
• Participate in implementation or upgrade projects for client platforms.
• Maintain a high standard of customer service and communication.
• Be available for overseas travel on short notice as required for support or deployment projects.

Mandatory Skills:

• Strong knowledge and hands-on experience with Microsoft Windows OS (installation, configuration, troubleshooting)
• Basic understanding of hardware components and system diagnostics

Preferred Skills:

• CompTIA A+ certification or equivalent technical qualification
• Familiarity with ITSM tools and processes
• Good understanding of ITIL framework (certification is a plus)

Qualifications:

• Diploma or Degree in Information Technology or related field
• 1+ years of experience in a desktop support or similar role

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: S Benakoppa

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and AVN's personal information and privacy policy.