Desktop Engineer

INNOVATIQ TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in technology is looking for a reliable IT Support Technician to provide first-level support for various devices and software applications. The role involves troubleshooting, user access management, and coordination with higher-level teams for issue escalation. This position offers both on-site and remote support, adhering to defined service levels.

Qualifications

• Experience in providing first-level IT support across various devices and applications.
• Strong understanding of Google Workspace tools and basic network troubleshooting.

Responsibilities

• Provide first-level support for desktops, laptops, and peripherals.
• Install and troubleshoot operating systems and office applications.
• Respond to and resolve support tickets within defined SLAs.

Skills

Troubleshooting

Technical Support

User Access Management

Network Support

Tools

Google Workspace

Active Directory

Job description

• Provide first-level support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows/macOS) and standard office applications.
• Support Google Workspace (formerly G Suite) for end-users including:
• User access issues, login assistance
• Gmail, Google Drive, Calendar, Meet, and Docs troubleshooting
• Basic admin console tasks (user creation/deletion, group assignments, password resets, etc.)
• Handle user account management (password resets, access permissions, etc.) in Active Directory or equivalent.
• Respond to and resolve support tickets through the ITSM tool within defined SLAs.
• Provide basic network troubleshooting support (LAN/Wi-Fi, connectivity issues).
• Coordinate with L2/L3 teams for issue escalation and resolution.
• Perform routine maintenance, updates, and patch installations.
• Document issues, solutions, and technical processes clearly and accurately.
• Provide on-site/remote support depending on the assignment.

Engagement Type : On-Site Ticket Basis Support