Desktop Engineer

NxGen Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

NXGEN is looking for a Desktop Engineer to enhance user experience by managing desktop support services. The role involves troubleshooting hardware/software, user training, and maintaining documentation, supporting IT solutions to drive efficiency. Ideal candidates will have a relevant degree and 2-5 years of experience in desktop support.

Qualifications

• Minimum 2-5 years of experience in desktop support and IT helpdesk roles.
• Certifications like ITIL, CompTIA A+, or Microsft Certified Desktop Support Technician are a plus.
• Strong technical skills in Windows, macOS, and Linux.

Responsibilities

• Provide first and second-level support for hardware and software issues.
• Install and maintain desktop computers, laptops, and peripherals.
• Manage user account administration and security compliance.

Skills

Technical skills

Problem-solving

Communication

Customer service

Education

Bachelor's degree in computer science or related field

Job description

About the job

NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.

At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.

NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.

TeleChoice International Limited ("TeleChoice") is a regional diversified provider and enabler of innovative communications. Incorporated in Singapore on 28 April 1998 and listed on the Main-Board of the Singapore Exchange Securities Trading Limited ("SGX-ST") on 25 June 2004, TeleChoice is a subsidiary of leading infocommunications group, Singapore Technologies Telemedia Pte Ltd, which operates in the Asia Pacific, the America and Europe.

We are looking for a Desktop Engineer who will be responsible for ensuring that end-users have efficient and secure access to their desktops and related IT resources. You will be involved in troubleshooting and resolving hardware and software issues, deploying new hardware and software, managing updates and patches, and providing excellent customer service to end-users.

Responsibilities:

• Desktop Support

Provide first and second-level technical support to end-users, including troubleshooting hardware and software issues on desktop computers, laptops, and mobile devices, OS imaging on corporate laptop, imaging of computer lab devices and provide on-site IT Service counter assistance to the students with their personal device such as notebooks and approved software.

• Data Sanitisation

Data sanitisation for storage media, first level troubleshooting for telephony and network connectivity, printing issues, lab and events support.

• E-Boards

Perform eboards checks for all levels at and report any abnormalities of displaying / fails to display. Perform 1st level troubleshooting.

• Hardware Deployment and Reclaim

Install, configure, and maintain desktop computers, laptops, and peripherals. Ensure hardware is set up correctly and functioning optimally.

• Software Installation and Support

Install, update, and maintain operating systems, software applications, and antivirus tools on desktops. Troubleshoot and resolve software-related issues.

• User Account Management

Create, modify, and deactivate user accounts, ensuring proper access control and security.

• Security

Implement and enforce security measures, including antivirus, encryption, and access controls. Ensure compliance with security policies.

• Patch Management

Monitor and manage operating system and software updates, ensuring systems are up to date and secure.

• Backup and Recovery

Perform data backups, restore data as needed, and ensure data recovery processes are in place.

• Documentation

Maintain accurate records, asset inventories, and documentation related to IT systems, hardware, and software.

• Remote Support

Provide remote support to off-site or remote users, diagnosing and resolving issues through remote desktop tools.

• User Training

Offer training and assistance to end-users to help them effectively use IT resources and applications.

• Incident Management

Manage and track incidents through a ticketing system, ensuring timely resolution and excellent customer service.

• Asset Management

Updating of new hire Asset, exit user Asset, loaner and all IT peripherals asset into the TMC Asset Portal

Requirements:

• Bachelor's degree/Diploma in computer science, information technology, or related field (or equivalent work experience).

• Minimum 2-5 years of experience in desktop support and IT helpdesk roles.

• Certifications like ITIL, CompTIA A+, CompTIA Network+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant certifications are a plus.

• Strong technical skills in desktop hardware, operating systems (Windows, macOS, Linux), and software applications.

• Knowledge of desktop virtualization, remote desktop support, and mobile device management.

• Strong problem-solving skills and the ability to work independently and as part of a team.

• Excellent communication and customer service skills.