Desktop Engineer

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service provider in Singapore is seeking a candidate to manage construction, operations, and facility management of client platforms. Responsibilities include troubleshooting issues, managing upgrades, and ensuring service levels are met. The ideal candidate should be proficient in Windows 10, with knowledge of Windows 11 preferred. This role offers opportunities for project involvement and system evaluations.

Responsibilities

• Responsible for the construction, testing, installation, operations & facility management of client platforms.
• Perform troubleshooting for client platform-related problems.
• Respond promptly to incidents and provide timely updates.
• Monitor the agreed service levels and maintain system configurations.
• Manage client platform implementation/upgrade projects.

Skills

Windows 10

Windows 11

Job description

Responsibilities

• Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.


• Perform troubleshooting for client platform related problems.


• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.


• Perform service request related to client platforms.


• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.


• Involve in client platform implementation/upgrade project.


• Manage client platform implementation/upgrade project.


• Perform on research/evaluation of client platform tools.


• Provide systems related technical advice to customers or project team.


• Manage client platform management systems.


• Manage systems changes through change request process & provide status reports to the relevant parties.


• Perform client platform related presales tasks.


• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.


• Ensure service level meet requirement. Propose and implement action plan when required.


• Established facility management standards/best practices to ensure


• operation consistency across project/facility management teams.

Mandatory Skills: Windows 10

Preferred Skills: Windows 11