Deputy Operations Manager

WH SMITH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail organization in Singapore is looking for an operations manager. The role includes ensuring adherence to company procedures, evaluating operational workflows, and managing stock controls. Candidates should have strong analytical and leadership skills, with a focus on improving customer service and staff training. The position requires weekend and public holiday work as needed.

Qualifications

• Ensure Company procedures are being adhered to particularly cash handling and security.
• Monitor inventory position and coordinate with Operations.
• Ensure full compliance on Safe & Legal across the business.

Responsibilities

• Evaluate current operational procedures and adherence.
• Provide support to the buying team to assist in driving sales.
• Ensure timely stock turnover and proper Good Receiving process.

Job description

• Ensure Company procedures are being adhered to particularly cash handling and security
• Evaluate current operational procedures and adherence to these
• Ensure dress and customer service standards are being maintained
• Stock Control
• Provide support to the buying team to assist in driving sales in relation to correct stock level.
• Monitoring of the inventory position at the shop floor and warehouse and coordinate with Operation and Warehouse to ensure that a defined target ratio of stock holding between these 2 locations are achieved.
• Work closely with commercial, warehouse /logistic on purchase cycle expectations to ensure timely delivery of products from overseas and local vendors to warehouse, from warehouse to store and flag out potential issues to the respective department heads (Warehouse, Commercials, Operations)
• Analyse the inventory including promotional stock requirements and communicate to Commercial team to ensure that the quantities of on-hand are sufficient to meet demands.
• Ensure full compliance on the Safe & Legal across the business
• Timely turnaround for Stock received
• Ensure proper Good Receiving process
• Stock rotation in place
• Ensure Data Entry accuracy and appropriate investigations for any mismatches.
• Maintain the New & Magazine Notional
• SDS
• Various other tasks

Performance Indicators:

• Monthly sales results against budgets
• Monthly wages spending against budgets
• Compliance of Store Plannogram
• Accuracy of all Documentation proceses
• Quantity of trained Supervisors

Specific Goals:

• Meet and exceed sales budgets
• Reduce wages expense
• Reduce the level of staff turnover
• Increase the training and development of retail staff
• Improve customer service levels

Hours of work:

• Weekends, public holidays, and vacation periods including Sunday close and/or morning opening.

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WH SMITH SINGAPORE PTE. LTD.

BRN/UEN: 201407363E

WH SMITH SINGAPORE PTE. LTD.

BRN/UEN: 201407363E
Normally responds in 1-2 days

Expired.