Deputy Director/Assistant Director (Business Office)

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Assistant / Deputy Director for its Business Office. This pivotal role involves assisting the CFO in overseeing operations related to Patient Accounts, Billing, and Cash Management. The ideal candidate will have a strong background in finance, particularly within healthcare, and will be responsible for developing policies, managing KPIs, and enhancing operational efficiencies. Join this forward-thinking organization to make a significant impact on patient care and financial management, while fostering a collaborative environment that encourages professional growth.

Qualifications

• 10+ years of relevant experience, preferably in healthcare.
• Strong analytical skills and team management abilities.

Responsibilities

• Assist CFO in managing Patient Accounts and Cash Management.
• Collaborate with stakeholders to improve process efficiencies.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Team Management

Problem Solving

Education

Degree in Accountancy

Degree in Business Administration

Tools

Microsoft Office

Excel

Job description

Company description:

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world-class oncology care by having the best talent, conducting robust clinical and translational research, and leading educational efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

Job description:

The Assistant / Deputy Director (Business Office) reports directly to the Chief Financial Officer of NCCS. In this role, the incumbent will assist the CFO in leading the Business Office's operations and policies, particularly in managing Patient Accounts, Cash Management, Billing and Claim Submission, and administering various MOH assistance schemes. The role involves setting financial directives, ensuring compliance with policies, procedures, and regulations, and overseeing day-to-day operations of the Business Office activities and Patients' Accounts Receivables.

Key responsibilities include:

1. Assist CFO in developing and implementing policies, procedures, and internal controls for all Business Office functions.
2. Identify strategic opportunities to restructure or amalgamate departments to leverage synergies and economies of scale related to financial and billing matters.
3. Manage Patient Accounts, Cash Management, Billing, Claim Submission, and administration of MOH assistance schemes, Medifund, and other funds.
4. Set, monitor, and report on department KPIs/scorecards monthly.
5. Review and update Standard Operating Procedures and Work Processes to ensure relevance and compliance.
6. Support timely submission of reports and statistics to MOH, MOHH, SingHealth, and management.
7. Conduct research and data analysis to identify trends and develop processes to improve collections and reduce receivables.
8. Collaborate with internal and external stakeholders to identify opportunities for process automation and efficiency improvements.
9. Assist patients with payment difficulties, including financial assistance, payment arrangements, and managing related issues and disputes.
10. Respond promptly to inquiries from MOH, MOHH, SingHealth, and management regarding Accounts Receivables, Refunds, and Cash Management.
11. Review and improve processes and IT systems, ensuring governance in revenue collection, billing, and patient issues.
12. Identify and develop staff with potential for greater responsibilities.

Job Requirements:

• Recognized Degree in Accountancy, Business Administration, or related fields.
• At least 10 years of relevant experience, preferably in healthcare, with a minimum of 5 years in a senior management role.
• Strong analytical skills with good interpersonal and communication abilities.
• Ability to initiate procedures and develop strategies to enhance performance.
• Team player capable of managing cross-functional relationships.
• Independent worker able to handle tight deadlines and complex situations.
• Proficient in Microsoft Office, with advanced Excel skills and experience in data analysis.
• Ability to work under pressure and within tight schedules.