Deployment Strategist - Singapore Australia +2 more

ElevenLabs; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

ElevenLabs is seeking a Forward Deployed Engineer Strategist in Singapore. You will be part of a creative team to deploy our voice AI technology while working directly with customers on their unique needs. Responsibilities include understanding client pain points, designing tailored solutions, and presenting results to diverse audiences. Ideal candidates should have customer interaction experience, proficiency in Python, and strong problem-solving skills. This role requires adaptability and a commitment to delivering impactful outcomes for our clients.

Qualifications

• Experience working with customers in a technical capacity, even in student clubs.
• Basic proficiency in Python and understanding of API integration.
• Excellent communication and problem-solving skills.

Responsibilities

• Meet with strategic customers to understand audio and voice AI needs.
• Identify relevant use cases through deep engagement with customers.
• Design bespoke integrations for customers.

Skills

Customer interaction

Python

API integration

Communication

Problem-solving

Project ownership

Adaptability

Technical aptitude

Multi-lingual Mandarin/English

Job description

About the role

As a Forward Deployed Engineer Strategist, you'll work as part of a driven and creative team of Engineers, Product Designers, and other Strategists to deploy our voice AI technology against the most challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be.

No two days are the same, but as a FDE Strategist you can expect to:

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.
• Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
• Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
• Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models.
• Build and deliver compelling demos of our voice and audio AI technology to new and existing customers.
• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
• Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions.
• Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.

Requirements

• Experience working with customers in a technical capacity. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them.
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.
• Excellent communication and problem-solving skills, especially in terms of ability to summarize complex technical concepts and using logic in pursuing optimal solutions.
• A proven track record of taking ownership of complex projects and delivering results.
• Adaptability to work across different customer environments and technical use cases.
• Technical aptitude to quickly understand our voice and audio AI models and their applications.
• Multi-lingual: Mandarin/English

Location

As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. We will also consider candidates based in Singapore who can travel frequently to meet with customers on-site and collaborate in person with the Singapore team.