Dental Front Desk: Patient Care & Scheduling Pro

ASIA HEALTHCARE DENTAL PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

ASIA HEALTHCARE DENTAL PTE. LTD. is seeking a friendly Dental Front Desk / Receptionist to support daily clinic operations. You will be the first contact for patients, handling appointment scheduling, payments and front desk duties with professionalism.

Ideal candidates communicate clearly, are organised and able to multitask in a busy dental setting, comfortable using clinic management software, and collaborates with dentists and staff to ensure smooth patient flow.

Qualifications

• Experience in dental/medical front desk preferred.
• Excellent communication and customer service skills.
• Comfortable handling phone and WhatsApp communications.
• Basic computer skills and ability to learn clinic management software.
• Able to handle payments and admin tasks accurately.
• Organised, responsible and able to multitask in a busy clinic.

Responsibilities

• Welcome and register patients upon arrival.
• Answer phone calls, WhatsApp messages and patient enquiries.
• Schedule, confirm and manage patient appointments.
• Coordinate appointment changes, cancellations and follow-ups.
• Assist with patient registration and update patient records accurately.
• Collect payments and issue receipts.
• Process CHAS, MediSave, insurance and other applicable claims where required.
• Ensure payments and transactions are properly recorded in the clinic system.
• Handle daily cash collection and assist with end-of-day reconciliation.
• Follow up with patients regarding appointments or outstanding payments.

Skills

Communication skills

Customer service

Phone & WhatsApp

Multitasking

Basic computer skills

Patient confidentiality

Team player

Tools

Clinic management software

POS / payments processing

Job description

ASIA HEALTHCARE DENTAL PTE. LTD. is seeking a friendly Dental Front Desk / Receptionist to support daily clinic operations. You will be the first contact for patients, handling appointment scheduling, payments and front desk duties with professionalism.

Ideal candidates communicate clearly, are organised and able to multitask in a busy dental setting, comfortable using clinic management software, and collaborates with dentists and staff to ensure smooth patient flow.