Demand Planning, Logistic & Customer Service Sr Manager APAC

BARILLA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 150,000; Full time

Job summary

An established industry player in the FMCG sector is seeking a Demand Planning, Logistic & Customer Service Sr Manager for the APAC region. This pivotal role involves ensuring efficient management of customer operations, optimizing logistics services, and driving continuous improvement projects. The ideal candidate will possess strong analytical and leadership skills, with a proven track record in supply chain management. Join a dynamic team and contribute to innovative solutions that enhance service levels while maintaining cost efficiency. If you are passionate about logistics and customer service, this is the opportunity for you.

Qualifications

• Minimum of 8 years in Regional Supply Chain roles.
• Strong analytical and project management skills.
• Experience in FMCG industry is highly appreciated.

Responsibilities

• Manage operational issues linked to the order to delivery process.
• Coordinate regional demand and ensure accurate demand forecasting.
• Lead logistics services and negotiate contracts with providers.

Skills

Analytical Skills

Project Management

Leadership Skills

Communication Skills

Stakeholder Management

Problem Solving

Education

Master’s Degree in Management or Engineering

Job description

Introduction – Organizational Details

Barilla Singapore seeks to recruit the next Demand Planning, Logistic & Customer Service Sr Manager APAC based in Singapore. The individual will report to the President of Region APAC and will manage 4 direct reports.

Job Purpose

Ensure the management of Country Contact Center and Area Demand Planning and their performances ensuring the management of customers operations within the Region, by guaranteeing an optimal order cycle and customer service process management, logistical support, optimal sales forecast calculation process and the close connection with Central Demand Planning for every issue about product availability and stock issues (included TUS expired product) and by monitoring the proper functioning of the flows of goods and information, in order to maximize the market service of optimum level with the appropriate cost/benefit analysis, in line with Region business objectives and global Supply Chain processes and guidelines.

Definition and delivery of optimization projects aimed at optimizing cost, complexity and maximizing service, defining, with Central Supply Chain, any trade off and resolving them with the Business.

Ensure the effectiveness and efficiency of logistic services for APAC Region, by implementing global strategies and policies and defining local plans, projects and processes, checking the budget, proposing and implementing projects of continuous improvement, negotiating contracts in alignment with HQ and managing relations with local providers, in observance of corporate requirements, policies and guidelines defined by the Logistics Job Family.

As part of the APAC Leadership Team, this role is expected to be a Business partner & enabler with General Managers. Key aspects will be to partner GMs to secure new business opportunities whilst maintaining distributor/retailer requirements like shelf life, contributing to the design of new routes to market like direct business model and continuous optimization of network design.

To ensure governance of the Demand forecast process, across short and medium term, in close co-operation with the sales team, finance and marketing, to support Supply Chain Planning and Business planning processes following the demand planning corporate process rules.

To support local S&OP process execution (if any), coordinating local and central business teams and proactively suggesting solutions to overcome planning/replenishment issues, and lastly coordinating with Central Supply Chain Planning functions to manage critical/key topics.

Key Accountabilities

Problem Solving and Execution

• Manage autonomously the operational issues of customerswithin the Region linked to the order to delivery process by cooperating with the Cluster General Managers, leveraging on local Customer Service organization and capabilities, achieving optimal managing of operations in the day-by-day issues in line with company order management process.
• Establish solid processes aimed at order optimization, implementation of new product launch on SC point of view, management of the claim in a harmonized and consistent manner within the Region.
• In cooperation with relevant Supply Chain competence center, implement solid, aligned and harmonized processes for order management, logistic flow, customs management in a relevant number of jurisdiction, claim management, local repacking, demand planning practice and deployment to the relevant Barilla Teams in APAC
• Manage and coordinate a team of direct reports (SC Managers) responsible for Customer Service and Logistics Services in the Barilla APAC teams ensuring strategic alignment, capability building and aligned execution with local Sales Teams and General Managers.

• Starting from the customer needs or delivery gaps, act as a single point of contact for the Region in order to ensure the solution of order to delivery issues, logistics executions, by involving the HQ SC competence center units and working in strictly collaboration with the local/central functions.
• Manage Service Rate result through KPI monitoring and weekly meeting with Logistic/3PL and Region Heads and to proactively address issues and actively participate to customers review on site in order to enhance SC feasibility and effectiveness
• Contribute with the Customer Service and Planning Competence Center to define network, services opportunities and alternative distribution scenarios, in order to identify cost saving solutions with a proper balance to customer needs and long term sustainability

Demand Planning

• Coordinate Regional Demand, leveraging on local Demand Planning team ensuring timely and accurate generation of Demand Forecast Figure (according to company specifications, both for Supply chain and for business purposese) taking into consideration the inputs coming from all Market teams, ensure the correct sales forecasts input in Demand Planning IT system by the relavnt teams in each Barilla APAC office and the correct communication of Sales Forecast, calculation assumptions and risk areas to Central Demand Planning Unit to contribute to the reliability assessment phase.
• Ensure continuous Forecast accuracy KPI’s monitoring to improve Sales Forecast results.
• Ensure the optimal info flow execution about Sales Forecast and Product availability through Supply Chain and Region, supporting in providing the appropriate trade off across markets and overall at Regional Level in case of capacity issues or in case economic viability is requested.
• Ensure the coordination of the management of the product with expired TUS as well as the coordination of the scarce product management process within the Region.
• Ensure monitoring of stockholding and support GMs to define right stock holding level with business partners

• Support Business organization in volume forecast calculation process in Budget, Rolling, MYE and LE Company Istitutional Planning moments.

Redesign and Intelligence

• Proactively collaborate with Customer Service Competence Center Unit in order to identify improvements area/projects and supporting ongoing projects bringing factual based suggestions and inputs.

• Proactively collaborate with Central Demand Planning Unit in order to identify improvements area/projects and supporting ongoing projects bringing factual based suggestions and inputs.
• Support his/her manager in the KPI setting together with Supply Chain (Service Level and project forecast accuracy) target related to the Region.
• Be active into relevant external technical network by participating to sector conventions and conferences with manufacturers and retailers or logistics in order to promote benchmarking and scouting activities, in order to be updated on relevant solutions adopted by other companies (such as technology platforms solutions, service level agreements and any order procedures) and to capture insight for our relevant ongoing projects

Logistic Services

• Formulate and assess the annual regional logistic costs budget with relation to all logistic activities (transport, storage, handling & distribution services) both outsourced and directly managed, checking, consolidating and analyzing trends and deviations.
• Negotiate and formalize short-, medium- & long-term agreements and contracts with the providers in order to fulfil market needs, to guarantee excellent service level to our customers, to contribute to the Company sustainability program and to obtain economic benefits, exploiting any possible purchasing synergy across the Group.
• Lead “road to market” network design projects in response to the market's evolving requirements, maintaining flows and processes efficiency as well as adequate service levels.

Desired skills and background

• Minimum of 8 years of work experience in Regional Supply Chain roles
• Master’s degree in management or engineering

- Experience in APAC markets
• Experience in the FMCG industry is highly appreciated
• Strong analytical skills
• Solid planning and project management skills
• Solid leadership skills and people management experience
• Action-driven and “Can do” attitude
• Result driven: being able to successfully implement projects with the flexibility to adapt to changing priorities
• Excellent verbal and written communication skills
• Total commitment to very high standards of integrity and business ethics
• Business acumen and holistic understanding of the economic, social and cultural environment
• Ability to coach, guide, develop capabilities and mentor others
• Ability to work in a matrix organization and collaboration across departments
• Experience in stakeholders’ management, upper management or executive-level management. Ability to cultivate relationships at all levels, inside and outside the company
• Fluent in English
• Fluency in Business Chinese (Mandarin) is highly appreciated

Important Information

• Start date: asap
• Work rights to operate in Singapore