About the job
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Job Purpose
The Demand Manager supports the business in achieving sales performance and growth ambitions by maximizing product availability, while optimizing cash & costs and act as a liaison between Business Units (BUs) and Manufacturing and Supply (M&S). This is done with the support of a direct team of Demand Leads or Planners
The role leads the market level IBPs (Integrated Business Planning) process for the Multi-Country Organization (MCO) SouthEast Asia & India which represents 6 markets in scope (Thailand, Malaysia, Singapore, Vietnam, Philippines, India) with ~600 GMID's to align stakeholders on one business plan containing various assumptions/scenarios and work closely with the Demand Planners and Leads to ensure accurate data to reflect business needs and constraints. The scope covers Pharma and Vaccines.
The position includes a wide range of tasks related to the planning activities in the market such as product launches, regulatory and commercial topics. The Demand Manager is accountable for ensuring that these elements are properly coordinated locally and reflected in planning tools.
Key Accountabilities
Leadership and team management
- Lead, coach and support direct reports and set direction and ambition
- Develop capabilities and potential through individual development programs and ensure business continuity is build into the team, such as back-ups and documentation of local processes
- Focus on team engagement as an enabler for building a winning team that demonstrates our Sanofi Take the Lead culture.
- Drive the diversity and inclusion agenda in managerial actions
- Build a culture of performance and ensure talents are identified and retention and development actions are set in place
- Lead the execution of an efficient market-level IBP processes, driving continuous improvement.
- Partner with Market Demand Planners, Business Units (BUs), Finance, Regulatory, Quality and upstream production planners, other stakeholders to align on market needs and trends under one set of data with scenarios and opportunities.
- Work closely with Demand Planners and other Demand Leads to ensure a lean effective planning cycle
- IBP Process
- Lead, engage and align the key stakeholders along all the steps of the monthly IBP process to ensure that product demand is properly forecasting in an aligned business plan as a basis for manufacturing and supply planning.
This is done in close collaboration with the Demand Planner(s). The process contains 5 steps:
- Product Portfolio Management: Oversee changes in the product portfolio, such as divestment, pruning, code and sourcing changes, launches. As well periodically review planning master data to ensure accuracy
- Demand Review: Ensure demand review meetings assumptions are properly recorded such as gaps, close-the-gap actions and escalations. This is done and product level and includes scenarios of active and inactive opportunities
- Supply Review: Ensure awareness supply constraints that impact in the market and share this with key stakeholders . When needed ensure proper escalation of issues is done
- Integrated Reconciliation: align with Finance on the operational vs financial forecasts and work together to understand and find the best realistic action plan to meet business performance objectives
- MBR: Orchestrate the Management Business Review meeting, including risk & opportunities. Prepare the minutes, define & follow-up the actions. Effectively reduce the existed or potential risks of goods in shortage, return and write-off.
- Act as IBP Ambassador, participating of the IBP Community of Practice lead by CoE which promotes continuous improvement in IBP processes, systems, and tools.
- Work closely with Demand Planners to ensure the monthly process of IBP is executed well in all steps
- Performance - In strong collaboration with Demand Planners and other stakeholders
- Deliver KPI targets (Sales performance, OTIF, MAPE & SPA, Inventory targets, destructions and write-off)
- Analyse key performance metrics in and KPIs related to IBP, identifying opportunities for improvement and action them
- Analyze IBP dashboards and reporting tools to track performance against targets and take action to improve
- Review periodically the coherence of the Inventory target, Lead times, E2E physical flows to optimize the cash flow
- Drive and implement supply chain initiatives of sales execution for continuous forecast accuracy improvement.
- Lead the ODR (obsolescence/destructions/returns) discussion inside IBP, identify actions with BU stakeholders to mitigate the inventory provisions.
- Focal Point for Global Product Leaders and GBU Supply Chain: participate in Global Product Reviews, follow-up with Product Leaders major demand & supply variations
- Ensure management of New Product Launches, line extension, network change etc. projects, ensuring a flawless and on-time implementation without supply interruption.
- Establish close working relationships with Global Supply Chain IBP leads and other global / central functions with the aim to ensure an effective 2-way communication, action planning and execution.
- Manage within Sanofi Compliance standards for all processes and activities.
- Engage when needed in the Sales & Operations Execution (S&OE) process to deliver insights into demand planning changes and ensure with stakeholders in the short-term supply chain process is linking well to the IBP planning horizon and stakeholders
About You
- Bachelor’s degree from an accredited college or university and 6+ Years of experience in the supply chain / manufacturing industry
- English language skills
Preferred Skills/Expertise/Experience:
- Knowledge of pharmaceutical primary and secondary manufacturing processes
- Understanding of manufacturing finances and processes and ability to apply to supply chain management and changes and improvement projects
- Basic knowledge of regulatory processes and requirements an asset
- Skilled in scenario planning, risk / benefit analysis, contingency planning and problem solving.
- Strong willingness to drive change as well as good internal marketing and communication skills.
- Strong negotiation and communication skills
- Ability to motivate and influence resources that do not report directly to incumbent
- Excellent systems (SAP and Kinaxis preferred) and project management skills and basic understanding of financial function
- Demonstrated high standards of integrity, professionalism, and commitment
- Strong team facilitation and relationship building skills
- Demonstrated ability to anticipate future consequences of scenarios and identify mission critical issues
Competency Requirements
- A high level of accountability and attention to details required
- Demonstrated high standards of integrity, professionalism, and commitment
- Good team facilitation and relationship building skills