Delivery Practice Manager, ASEAN Professional Services

AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 120,000 - 240,000; Full time

Job summary

AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED seeks an experienced Delivery Practice Manager to lead our Associate to Consultant ProServe Delivery Team. You will build and manage a team of Delivery Consultants and Engagement Managers, shaping IT outcomes for enterprise customers and guiding partners and AWS teams.

You will engage with senior stakeholders, drive scoping, proposals, and delivery excellence, and ensure customer success while accelerating early-career talent development within the

Qualifications

• Bachelor's degree in Computer Science, Math, or a related field.
• 8+ years in IT and/or Management Consulting with at least 3 years in a people leadership role.
• Experience owning and managing IT transformation projects.
• Fluency of English.

Responsibilities

• Build and manage a high-performing team of Delivery Consultants.
• Collaborate with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions.
• Develop and oversee IT strategies for customers and ensure on-time, within-budget delivery.
• Manage practice P&L and drive customer satisfaction targets.
• Drive business development initiatives and accelerate hiring and onboarding of early-career professionals.
• Provide training and mentoring to develop consultants into productive customer-facing professionals.
• Identify staffing opportunities and drive high team utilization.

Skills

People leadership

IT consulting/management

Stakeholder communication

English fluency

Business transformation

Education

Bachelor's degree in Computer Science, Math, or related field

Job description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Delivery Team to help us grow our early-in-career talent. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.

Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

In this role, you will be a part of leading and building our complex and ambitious “Associate to Consultant” (A2C) Delivery team, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.

It is expected to work from an AWS (or customer sites) at least 5+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.

Key job responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceed customer satisfaction targets
• Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery.
• Drive technical and soft skill training to focus and accelerate consultant development
• Partner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilization.

Basic qualifications

• Bachelor's degree in Computer Science, Math, or a related field
• Experience in IT consulting/management with IT Transformation in a customer-facing role
• 8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership role.
• Experience owning and managing IT transformation projects
• Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals
• Fluency of English

Preferred qualifications

• Experience with customer relationship management, especially C-suite level customer engagement
• Experience with design of modern, scalable delivery models for technology consulting services
• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred Strong project management and resource management capabilities
• Financial acumen with P&L management experience
• Ability to navigate complex stakeholder relationships and drive change
• Sales and negotiation skills for opportunity capture and proposal development