Delivery Manager

Roles & Responsibilities

What to expect:

• You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include e.g.:
• Understanding in-depth how to use, configure, and work with our product
• Assisting in the development and execution of marketing/outreach campaigns to build awareness of our product
• Running workshops, events, webinars, etc., to deepen understanding and desire for our products, and to identify potential leads/customers
• Acting on leads to understand customers needs and advising them on how our product can address these needs, with an aim for conversion
• Planning for and helping to develop/maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably
• Driving customer success by providing advice to existing users on how they can best use the product (or new features) to meet their needs
• Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy

How to succeed:

• Minimum of 5 years experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services
• Confident in public speaking and ability to independently run workshops, clinics, webinars, and broad-based engagement activities
• Confident in engaging and cultivating relationships with clients to drive adoption and customer success
• Proficient in English (verbal & written); excellent communication and interpersonal skills
• Bias for action; willingness to learn quickly, adapt, and proactively solve problems
• Ability to thrive in a high-pace and ambiguous/agile environment
• Experience in engagement management for public service products will be a plus
• Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus
• Experience in digital marketing and events planning will be a plus
• Experience in copywriting and graphics design will be a plus