Defi Web3 Technical Support Engineer (APAC, 24/7)

Fireblocks; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Fireblocks is seeking an experienced Technical Support Engineer to join the APAC Support team. You will tackle the most challenging issues in DeFi and Web3, supporting our SaaS platform and collaborating with multiple engineering teams.

The role operates on a 24/7 basis with overtime paid; APAC shifts may start early with no night shifts. A strong focus on communication, troubleshooting, and timely resolution is essential.

Qualifications

• 3–5 years of experience as a Technical Support Engineer or similar role.
• Experience delivering real-time support for SaaS platforms and complex products.
• Excellent written and verbal communication skills.
• Ability to work under pressure with effective time management.
• Experience with API implementation and debugging.

Responsibilities

• Own problems through to resolution using available resources.
• Provide real-time support via Slack and remote troubleshooting for APAC timezone.
• Deliver best-in-class technical support for Fireblocks’s SaaS platform.
• Escalate technical issues to the Senior Support Team as needed.
• Collaborate with the Senior Support team during outages and participate in war room calls.
• Follow business processes and policies with meticulous case documentation.
• Handle customer queries professionally as part of the first line of defence.
• Attempt to work non-standard hours if required.
• Implement and debug APIs as part of support activities.

Skills

Technical Support

Troubleshooting

Communication skills

Time management

API debugging

Education

BS/BA in Computer Science

Tools

Slack

SaaS platforms

Job description

Fireblocks is seeking an experienced Technical Support Engineer to join the APAC Support team. You will tackle the most challenging issues in DeFi and Web3, supporting our SaaS platform and collaborating with multiple engineering teams.

The role operates on a 24/7 basis with overtime paid; APAC shifts may start early with no night shifts. A strong focus on communication, troubleshooting, and timely resolution is essential.