Debt Collection Manager

FUNDING NETWORK PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A financial services firm in Singapore is seeking a Debt Collection Manager to manage debt recovery activities for corporate and personal accounts. The ideal candidate will have at least 5 years of experience in debt collection, strong knowledge of Singapore's regulations, and excellent communication skills. This role offers opportunities to enhance collection efficiency and maintain client relationships.

Qualifications

• Minimum 5 years of experience in debt collection or credit control, preferably with corporate and individual accounts.
• Prior experience liaising with law firms or handling legal recovery procedures is an advantage.
• Strong knowledge of Singapore's debt recovery regulations and legal framework.

Responsibilities

• Manage and drive collection activities for overdue accounts.
• Develop and execute strategies to recover outstanding amounts.
• Collaborate with the sales and accounts department to explore recovery options.

Skills

Communication skills

Negotiation skills

Attention to detail

Organizational skills

Proficiency in MS Office

Tools

CRM/collection management systems

Job description

Key Responsibilities:

• Manage and drive collection activities for overdue corporate and personal accounts.
• Monitor aging reports and ensure timely follow-ups on delinquent debts.
• Develop and execute strategies to recover outstanding amounts while maintaining client relationships.
• Work closely with external law firms to initiate legal proceedings where necessary.
• Prepare and provide required documentation for legal action, including statements of account, contracts, and correspondence history.
• Track and follow up on progress of legal cases and update internal stakeholders accordingly.
• Collaborate with the sales and accounts department to explore amicable recovery options and maintain client goodwill.
• Provide timely updates to sales on account statuses and advise on actions required.
• Recommend account suspension, restructuring, or write-off actions when applicable.
• Maintain accurate and up-to-date records of collection efforts, payment arrangements, and legal case progress.
• Generate regular reports on collection performance, recovery ratios, and trends for management review.
• Ensure collection processes comply with company policy and relevant regulatory requirements.
• Recommend improvements to enhance collection efficiency and reduce bad debts.

Requirements:

• Minimum 5 years of experience in debt collection or credit control, preferably with exposure to both corporate and individual accounts.
• Prior experience liaising with law firms or handling legal recovery procedures is an advantage.
• Strong knowledge of Singapore's debt recovery regulations and legal framework.
• Excellent communication, negotiation, and interpersonal skills.
• Highly organized with strong attention to detail and ability to work independently.
• Proficient in MS Office and CRM/collection management systems.