DDCP Program Manager

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading international bank is seeking a Programme Manager to drive change delivery across the client lifecycle. The role involves overseeing project aspects to ensure their alignment with strategic objectives while fostering a collaborative team culture and managing stakeholder relationships effectively.

Benefits

Flexible working options

Proactive wellbeing support

Core bank funding for retirement savings

Continuous learning culture

Generous annual leave

Qualifications

• 12+ years’ of experience in large scale program, project management in financial services.
• Strong commercial acumen and understanding of key financial and non-financial business drivers.
• Experience in Agile implementation.

Responsibilities

• Oversee day-to-day aspects of the programme, ensuring alignment with business strategy.
• Support the planning, execution, and delivery of the CEE Hive Programme.
• Build and lead a high-performing programme team.

Skills

Communication

Collaboration

Analytical skills

Problem-solving

Agile implementation

Education

PM Accreditation

Job description

JOB SUMMARY

Work within the CEE Hive to drive change delivery and implementation across the end-to-end client lifecycle

RESPONSIBILITIES

The Programme Manager will be responsible for overseeing day-to-day aspects of the programme, ensuring its alignment with business strategy & objectives and delivering tangible benefits. You must be a strong communicator who builds trust-based relationships within the team and amongst stakeholders, including, Business and Functional stakeholders, Chief Product Owners / Technology / Hive Leads, from across the Bank to ensure successful, controlled, and timely delivery.

Strategy
• Support CPO, PO and PM execution for CEE Hive ensuring the program deliverables meet strategic goals underpinned by 3 key prioritisation principles: Regulatory, Audit and Business Drivers.
• Define clear objectives, milestones, and deliverables for the CEE Hive CLM Programme.
• Ensure the programme strategy is adaptable to changing business needs and market dynamics.
• Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions.
• Work in partnership with the First and Second line of defence teams to ensure risk appetite is maintained while manual intervention in operational processes is minimised.
• Measure and track financial benefits to ensure accurate planning and alignment to Corporate Plan.
• Development and tracking of productivity metrics to demonstrate improvement of overall performance, risk reduction and business drivers.
• T Planning: Tactical, Strategic

Business
• Support the planning, execution, and delivery of the CEE Hive Programme, ensuring it is completed within scope, budget, and timeline and does not deviate strategically from the CLMT goals.
• Drive process re-engineering improvements for change management and governance simplification
• Support CPO, PO and PMs to implement good backlog housekeeping, ensuring demand drivers are captured adequately to support prioritisation justifications or trade-off evaluations.
• Support CPO, PO and PMs with change management duties inclusive of app, UAT and Change Management sign-off’s including deputised support for CPO (backup/delegated cover).
• Collaborate, drive and ideate with the team to deliver better, faster and smarter.
• Playing a critical communications role by interacting with the business users with the technology teams, including supporting the Big Room Planning and LUW activities.
• whilst promoting the successes and journey with our wider stakeholders.
• Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions, collaborating with leaders to ensure successful delivery.
• Ensure we are audit compliant and have good housekeeping across our teams with clear metrics to demonstrate discipline and control with timely risk / issue log management.
People & Talent
Program Manager will work with various team to support development and uplift opportunities so that we can deliver a best-in-class delivery focused team.
• Build and lead a high-performing programme team, providing guidance, coaching, and development opportunities.
• Foster a culture of collaboration, innovation, and continuous improvement within the programme team.
• Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.

Risk Management
Ensure risks to project milestones are highlighted at appropriate forums and appropriate risk frameworks and processes to identify, assess and mitigate program risk is fit for purpose.

Ensure accurate and timely reporting into Governance forums (eg. Quarterly Performance Review (QPR), Programme Steering Committee (PgSC) etc) in line with the banks policies & standards

Governance
Adhere to all internal and external regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders
• Client Coverage Management Team / Business Heads
• Client Coverage COO/ CIO / DCPP Management Team
• Transformation Leads across CLM and CLMT
• Relevant colleagues in Finance, Risk, Compliance, Audit, HR
• Group Transformation Office
• CIO Management and Tech Functional Team
• Function Heads
• Product Teams
• Delivery Teams across CIB
• Group Process owners

Other Responsibilities
• Embed Here for good and Group’s brand and values in Singapore; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• 12+ years’ of experience in large scale program, project management in financial services, corporate or investment banking.
• Ability to quickly ramp up on new concepts to keep up with the changing environment, deal with uncertainty
• Track record of managing large scale & complex global roll outs
• Highly experienced in financial/budget management
• Demonstrates good understanding of a wide range of elements of the Bank’s business and the customers, industries, and partners with which the Bank is involved.
• Strong commercial acumen, as well as demonstrable experience of understanding relationships between key financial and non-financial business drivers
• Analytical, critical, and creative problem-solving skills with an in-depth understanding of utilizing electronic delivery channels to meet business goals and client needs.
• Effective and persuasive communication both written and spoken, with strong presentation skills.
• Collaboration skills; ability to drive understanding and information exchange across all stakeholders
• Highly experienced on synthesizing data and providing analytics driven insights
• Highly experienced in financial/budget management
• Attention to detail, ability to articulate without ambiguity
• Strong time management and organizational skills
• Experience in Agile implementation
• Certifications: PM Accreditation, Product delivery lifecycle experience using agile ways of working (scrum, kanban, lean, etc)

Role Specific Technical Competencies
• Business Process Design
• Competitive Environment
• Emerging Technologies
• Industry Knowledge
• IT Project Planning and Organization
• Organizational Change Mgmt

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers