DC Facilities Manager

JLL; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Data Centre Coordinator to enhance operational efficiency and client satisfaction. In this role, you will manage maintenance activities, ensure compliance with SLA guidelines, and foster relationships with clients and vendors. Your expertise in electrical and mechanical services will be crucial in optimizing data centre operations. This position offers a supportive culture with personalized benefits that prioritize your well-being and professional growth. Join a forward-thinking firm committed to sustainability and innovation in the real estate sector, where your contributions will shape a better future.

Benefits

Comprehensive health benefits

Supportive culture

Personalized benefits

Opportunities for professional growth

Qualifications

• 3+ years of experience in electrical and mechanical services operation.
• Relevant DC certifications and understanding of Data Centre Power schemes.

Responsibilities

• Coordinate maintenance activities with DC Colocation provider.
• Manage Power and Cooling capacity to ensure SLA compliance.
• Handle client queries for troubleshooting and backend analysis.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Education

Tertiary qualifications in mechanical engineering

Tertiary qualifications in electrical engineering

Tertiary qualifications in operational engineering

Tools

Service Management Database

Data Centre Management Software

Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people in our industry; and we support their professional growth, flexibility, and personalized benefits to help manage life both in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or are looking to apply relevant experience to a new industry, we empower you to shape a brighter future so you can thrive both professionally and personally.

What this job involves

1. Coordination with DC Colocation provider on all maintenance activities.
2. Work with Client BU and colocation provider for PPM schedules.
3. Ensure all PPM activities and ad hoc work are captured inside the Change Order process.
4. Coordinate with DC Colocation provider on all incidents, managing to resolution.
5. Manage Power and Cooling capacity and ensure the Data Hall environment is within SLA guidelines at all times.
6. Coordinate Colocation performance reporting and capacity management.
7. Responsible for capacity reporting and incident reporting/escalation related to facilities issues.
8. Handle queries from clients for troubleshooting and backend analysis.
9. Provide troubleshooting support as needed.
10. Support Service Management processes by creating, updating, and closing tickets.
11. Oversee physical access processes to maintain secure Data Centre facilities.
12. Manage execution of Power Maintenance Events.
13. Support physical audits and ensure Service Management database accuracy.
14. Collaborate with clients and vendors to meet and exceed expectations.
15. Coordinate projects related to Data Centre solutions, space planning, power, and cabling.
16. Order cables and supplies with clients/vendors.
17. Assign tasks to staff; may manage shift scheduling and approve timecards.
18. Act as a point of escalation.
19. Develop and nurture relationships with other technology organizations and identify opportunities for additional services.
20. Assist in managing team performance, recruitment, development, and performance reviews.
21. Partner with the Critical Environment team for power maintenance planning.
22. Participate in data centre provisioning forums and industry standards reviews.
23. Foster a culture of customer focus and continuous improvement.
24. Participate in data centre optimization and closure programs.

Qualifications

Ideal candidates should have:

• Tertiary qualifications in mechanical, electrical, or operational engineering.
• At least 3 years’ experience in electrical and mechanical services operation in Tier III or equivalent data centres or critical facilities.
• Resourcefulness, analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Relevant DC certifications.
• Understanding of continuous improvement initiatives, client relationship management, and report preparation.
• Strong understanding of Data Centre Power schemes.
• Excellent verbal and written communication skills.

If this resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in what you can bring to the table!

Benefits

JLL offers personalized benefits supporting your well-being and growth, including a supportive culture and comprehensive benefits that prioritize mental, physical, and emotional health.

About JLL

We’re JLL—a leading global professional services and investment management firm in real estate, operating in over 80 countries with more than 102,000 employees. We are committed to sustainability and corporate social responsibility, aiming to shape the future of real estate for a better world through advanced technology, rewarding opportunities, and sustainable solutions.

We value diversity and inclusion, believing that diverse backgrounds and perspectives foster innovation and success.