Data & Technical Support Manager — Team Leadership

PitchBook Data; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading data and analytics company in Singapore is seeking an Associate Manager, Data & Technical Support. This role involves managing a team responsible for customer support excellence and ensuring successful outcomes. The ideal candidate should have proven experience in customer support and a strong leadership background, along with expertise in tools like Salesforce and SQL. If you are passionate about team development and customer success, apply now to be part of an innovative organization.

Benefits

Private medical insurance

Generous vacation days

Employee stock program

Qualifications

• 1+ year of professional management or team lead experience preferred.
• Demonstrated success with workflow optimization in a fast-paced environment.
• Excellent verbal and written communication skills.
• Client first attitude with ability to engage with diverse customers.

Responsibilities

• Manage and lead a team of Technical Support Specialists and Data Analysts.
• Ensure successful onboarding of new team members.
• Provide coaching and career development for team members.
• Audit customer interactions weekly for quality assurance.
• Collaborate with Customer Support management across locations.

Skills

Team leadership

Customer support experience

Communication skills

Salesforce

Microsoft Excel

SQL knowledge

Client engagement

Time management

Education

Professional management or team lead experience

Tools

Salesforce

Microsoft Office

Job description

A leading data and analytics company in Singapore is seeking an Associate Manager, Data & Technical Support. This role involves managing a team responsible for customer support excellence and ensuring successful outcomes. The ideal candidate should have proven experience in customer support and a strong leadership background, along with expertise in tools like Salesforce and SQL. If you are passionate about team development and customer success, apply now to be part of an innovative organization.