Data Support Analyst (Japanese/Korean speaker), Singapore | Singapore, SG

Bloomberg; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A global financial services provider in Singapore is seeking a Data Support Analyst. This role involves providing exceptional customer service, utilizing data analytics skills, and collaborating with internal and external stakeholders. The ideal candidate has 1-3 years of experience in financial services, strong problem-solving abilities, and proficiency in English along with Japanese or Korean. Join a dynamic team that leverages technology and data to enhance client experiences.

Qualifications

• 1-3 years of experience in financial services including exchanges or fintech.
• Experience in customer support roles interacting with clients.
• Ability to work in a fast-paced environment and in multidisciplinary teams.

Responsibilities

• Provide exceptional customer service to Bloomberg clients via Help Desk.
• Educate and inform clients using customer service skills.
• Build and maintain relationships with stakeholders.

Skills

Customer service skills

Problem-solving

Data analysis

Communication in English

Communication in Japanese or Korean

Education

Bachelor’s degree or equivalent in relevant data or financial fields

Tools

QlikSense

Tableau

Microsoft Office

Google Drive

Job description

Data Support Analyst (Japanese/Korean speaker), Singapore

Location: Singapore

Business Area: Data

Ref #: 10045120

Description & Requirements

Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify workflow efficiencies, and implement technology solutions to enhance our systems, products, and processes - all while providing exceptional customer support.

Our Team:

The Global Data Analytics Team is the frontline customer service provider for Bloomberg's Data clients. We deliver knowledgeable and dedicated service to our customers, addressing data-related inquiries. We liaise with domain-based teams to support data inquiries through the "ADSK" system. We solve complex problems and provide accurate, timely solutions to surpass client expectations. The team is structured into domain-based groups across three asset classes: Equity, Fixed Income, and Multi Asset, with generalists across each group, aligned with ADSK groups and partners across Data departments.

What’s the role?

Our Data Analysts are the front line of customer service supporting both internal and external clients. Your core responsibilities include supporting Bloomberg clients via our Help Desk, developing financial markets knowledge, and understanding Bloomberg’s customer service technology. You will also use project management and problem-solving skills to implement solutions that improve client experience and team workflows. Effective communication with partners across regions and roles is essential.

Responsibilities include:

• Providing exceptional customer service to Bloomberg clients via Help Desk (ADSK)
• Educating and informing clients using your customer service skills and subject matter expertise
• Building and maintaining relationships with internal and external stakeholders
• Using problem-solving and data analysis to find insights for strategic improvements
• Enhancing operational performance through Help Desk resources
• Seeking self-improvement through training and process knowledge
• Making independent decisions to resolve customer issues

Qualifications:

• 1-3 years of experience in financial services, including exchanges, market data providers, fintech, or financial institutions
• Proficiency in data analytics tools like QlikSense or Tableau
• Experience in customer support or helpdesk roles interacting with clients
• Proven communication skills in English and Japanese or Korean
• Bachelor’s degree or equivalent in relevant data or financial fields
• Ability to work in a fast-paced environment and in multidisciplinary teams
• Strong logical and critical thinking skills
• Ability to work independently and in teams under deadlines
• Demonstrated career growth

Preferred:

• Proficiency in another Asian language
• Proficiency in Microsoft Office and Google Drive

If this role matches your skills and interests, apply to join our team. We will contact you regarding next steps.

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What is Bloomberg? Our teams leverage information and technology to organize, understand, and improve the world. Our 325,000+ global staff are dedicated to this mission.