Data Scientist

CONNECT CENTRE PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading call centre operations company based in Singapore is seeking a Data Analyst to analyze call centre data, improve staff scheduling, and enhance operations through data-driven insights. The ideal candidate will have strong analytical skills and experience in collaborating with various departments. The role offers a competitive salary and a 5-day work week.

Qualifications

• Proficiency in data analysis tools and strong analytical skills.
• Excellent verbal and written communication skills.
• Experience working with different departments.

Responsibilities

• Analyze call centre data to identify trends and performance drivers.
• Perform text analytics on call transcripts.
• Collaborate to improve staff scheduling using data-driven forecasts.

Skills

Data analysis tools

Analytical skills

Communication skills

Collaboration skills

Problem-solving skills

Job description

Responsibilities:

• Analyze call centre data (calls, chats, tickets) to identify trends, root causes, and performance drivers
• Perform text analytics on call transcripts to identify trends and sentiment.
• Collaborate with operations management to improve staff scheduling using data-driven forecasts
• Identify automation opportunities to streamline operations (e.g., call routing)
• Work with IT and business teams to integrate data pipelines and analytics tools into call centre systems

Requirements:

• Proficiency in data analysis tools and strong analytical skills.
• Excellent verbal and written communication skills with an ability to convey data insights in a clear and actionable manner is a plus.
• Strong collaboration skills, with experience working with different departments.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Other Information:

• Monthly basic salary range of $6,200 to $6,400
• 5 days work-week
• Official working hours are from 8.30am to 5.30pm
• Workplace is at Henderson