Data Insight & Project Specialist - AI Data Service Operations

TikTok; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading social media platform in Singapore is seeking an experienced Data Insight & Project Specialist to manage key projects and ensure high data quality. The ideal candidate has a strong background in business analytics and project management with at least 5 years of relevant experience. You will collaborate with various teams to deliver actionable insights that drive business outcomes. Join us to contribute to a dynamic and innovative environment.

Qualifications

• 5 years of experience in business analytics or related field.
• Strong quantitative and analytical skills.
• Proficient in SQL and data visualization tools.

Responsibilities

• Own the end-to-end planning and delivery of projects.
• Ensure data accuracy and maintain high data quality.
• Collaborate with technical teams to design data infrastructure.

Skills

Business analytics

Project management

SQL

Data analysis

Education

Bachelor's Degree or higher

Tools

BI/visualization tools

Advanced Excel

Job description

Overview

Data Insight & Project Specialist - AI Data Service Operations

Location: Singapore

Employment Type: Regular

Job Code: A225365

Responsibilities

• Independently own the end to end planning, management and delivery of key projects to resolve problem statements relevant to overall ADSO.
• Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.
• Drive the definition and maintenance of a clear governance framework for key metrics, including ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
• Ensure data accuracy, completeness, and consistency across operational and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.
• Conduct in-depth analyses of operational metrics to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
• Translate findings into targeted process optimizations that drive measurable business outcomes and support data-driven leadership decisions.
• Collaborate with technical teams and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business use cases.
• Delivery of performance scorecards across Lines of Business (LoBs)

Qualifications

Minimum Qualifications

• Completion of Bachelor's Degree or higher.
• 5 years of experience in business analytics, business/project management, statistics, or a related field.
• Strong quantitative and analytical skills, with the ability to synthesize large datasets to inform strategic decisions while operating effectively in complex, fast-changing environments.
• Strong organization, coordination, and communication skills, with proven experience managing complex, strategic projects and processes.
• Exceptional problem-solving skills and detail-oriented; ensure data accuracy and quality.
• Proficient in SQL (data extraction/manipulation), BI/visualization tools, and advanced Excel for data analysis and reporting.
• Able to communicate complex analyses to both technical and non-technical stakeholders, translating insights into practical recommendations.

Preferred Qualification

• Understanding of operational workflows and business processes in the Operations/Trust & Safety/Content Safety domain.

About TikTok

TikTok is a leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices worldwide.

Why Join Us

We strive to do great things with great people. We value curiosity, humility, and impact in a rapidly growing tech company. We embrace challenges and pursue meaningful breakthroughs as one team.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to reflect the communities we reach.