Data Insight & Project Specialist - AI Data Service Operations

TikTok Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading social media platform in Singapore is seeking a skilled individual to manage and optimize operational metrics within the AI Data Service and Operations team. The role demands 5 years of experience in analytics and exceptional problem-solving skills. Candidates should have a Bachelor’s degree and proficiency in SQL and BI tools. You will drive strategic initiatives and ensure data quality, supporting data-driven decisions. This position offers a chance to work in a fast-paced, dynamic environment.

Qualifications

• 5 years of experience in business analytics, business/project management, or statistics.
• Ability to synthesize large datasets for strategic decisions.
• Experience managing complex, strategic projects.

Responsibilities

• Independently own the end-to-end planning and delivery of key projects.
• Cultivate strong partnerships with Lines of Business partners.
• Ensure data accuracy and consistency across metrics.
• Conduct in-depth analyses of operational metrics.

Skills

Strong quantitative and analytical skills

Organizational and coordination skills

Problem-solving skills

Communication skills (technical & non-technical)

Proficient in SQL

Proficient in BI/visualization tools

Education

Bachelor's Degree or higher

Tools

SQL

Excel

Job description

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. About the Team The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

• Independently own the end to end planning, management and delivery of key projects to resolve problem statements relevant to overall ADSO.
• Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.
• Drive the definition and maintenance of a clear governance framework for key metrics, including ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
• Ensure data accuracy, completeness, and consistency across operational and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.
• Conduct in-depth analyses of operational metrics to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
• Translate findings into targeted process optimizations that drive measurable business outcomes and support data-driven leadership decisions.
• Collaborate with technical teams and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business use cases.
• Delivery of performance scorecards across Lines of Business (LoBs).

Qualifications

Minimum Qualifications

• Completion of Bachelor's Degree or higher.
• 5 years of experience in business analytics, business/project management, statistics, or a related field.
• Strong quantitative and analytical skills, with the ability to synthesize large datasets to inform strategic decisions while operating effectively in complex, fast-changing environments.
• Strong organization, coordination, and communication skills, with proven experience managing complex, strategic projects and processes.
• Exceptional problem-solving skills and detail-oriented; ensure data accuracy and quality.
• Proficient in SQL (data extraction/manipulation), BI/visualization tools, and advanced Excel for data analysis and reporting.
• Able to communicate complex analyses to both technical and non-technical stakeholders, translating insights into practical recommendations.

Preferred Qualifications

• Understanding of operational workflows and business processes in the Operations/Trust & Safety/Content Safety domain.