Data Centre Forensic Manager

AirTrunk; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

AirTrunk, based in Singapore, is seeking a Data Centre Forensic Manager APAC to lead technical analysis and incident response. You will drive continuous improvement initiatives, ensuring reliability within our data centres while fostering a culture of accountability and responsiveness among team members.

The ideal candidate will have a relevant degree and a strong technical background in mechanical and electrical systems, with excellent communication skills. The role requires leadership in incident management and the ability to analyze complex problems across operations.

Qualifications

• Preferred degree in electrical, mechanical, or controls engineering.
• Strong technical background in mechanical and electrical systems.
• Excellent understanding of data centre operations and processes.

Responsibilities

• Lead forensic response to critical incidents across the portfolio.
• Conduct root cause analysis and implement improvements.
• Validate data centre performance and operational efficiency.

Skills

Technical background in electrical, mechanical, or controls engineering

Strong understanding of data centre operations

Project management skills

Communication and interpersonal skills

Root cause analysis

Education

Bachelor’s or Master’s degree in relevant field

Tools

ITIL framework

Job description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As the Data Centre Forensic Manager APAC, reporting directly to Associate Director of Forensic Engineering and member of the Operations Leadership team, you will have overall responsibility and leadership of technical analysis and issue resolution, making your mark in a number of ways:

• Lead the forensic response to critical incidents across the portfolio, ensuring both internal and external stakeholders are suitably engaged to achieve speed of recovery
• Responsible for ensuring lessons learnt through root cause analysis (RCA) and operational analytics result in targeted uplift to designs and work practices as required business-wide
• Through leadership, own and drive a culture of continuous improvement derived from a focus on reliability from both technical and operational perspectives
• Foster leadership and accountability of subject matter experts (SME) to deliver consistency and accuracy of response during critical incident scenarios

Your Day to Day

• Lead troubleshooting and root cause analysis associated with equipment failure in real time
• Review equipment and system performance data to identify issues through trend analysis
• Undertake forensic analysis of infrastructure to increase reliability through engineering and operational solutions
• Validate data centre performance, system control parameters, and operational efficiency against design intent and determine quantifiable deviations
• Assist in the troubleshooting of issues in the field, remotely or in person
• Review compliance with existing corrective and preventative maintenance program to enhance operational reliability.
• Analyze full time employee and vendor staffing to include training, procedures, and site requirements as part of root cause analysis
• Drive a proactive lesson learned analysis and resolution across multiple business streams such as design, construction, and operations to identify and mitigate operating risks
• Identify and analyze existing processes and ways of working across Data Centre Operations organisation, using data and diagnostics to surface inefficiencies and improvement opportunities.
• Design and implement practical, scalable improvements that improve how work gets done.
• Lead end-to-end delivery of improvement initiatives, from problem definition and solution design through to implementation and benefits realisation.
• Track and report on the operational impact of improvement initiatives, ensuring benefits are clearly defined, measured, and realised.
• Other duties as required

Requirements

• A bachelor’s or master’s degree in a relevant field such as electrical, mechanical, or controls engineering or equivalent experience is preferred
• Strong technical background and understanding of mechanical and electrical systems
• Proficient and practical understanding of the role ITIL plays in the management of building services within a data centre
• Excellent understanding of data centre operations and processes
• Strong project management skills with experience managing dispersed teams and organisational change
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical team members
• Have a sense of urgency commensurate with managing a priority/severity incident in a 24x7 environment
• Ability to analyse complex problems, identify root causes, develop and implement effective solutions
• Capacity to travel approximately 20% across the APAC region as required to support business operations and stakeholder & customer engagement.