Data Center IT Proximity Services - Support Technician-3

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

JLL Singapore is seeking a Data Center IT Proximity Services - Support Technician to join our onsite team. You will follow Standard Operating Procedures, collect customer requests, attend calls, respond to emails and support tickets, and perform basic troubleshooting to keep data center operations running smoothly.

You will work with hardware installations, remote hands support, shipments, and routine audits, while expanding knowledge of Microsoft server products, networking basics and power

Qualifications

• Entry-level IT service delivery experience.
• Experience with Microsoft server products.
• Basic knowledge of PC and server hardware as well as networking.
• Basic understanding of Data Center Power schemes.
• Strong verbal and written communication skills.

Responsibilities

• Follow Standard Operating Procedures and execute accordingly.
• Collect customer requests and data.
• Attend to customer phone calls.
• Respond to user emails and support tickets.
• Conduct basic troubleshooting.
• Create tickets for Level 2 support.
• Provide product information.
• Assist with hardware and cabling related tasks as required.

Skills

Entry-level IT service delivery

Microsoft server products

PC/server hardware

Networking basics

Verbal and written communication

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Data Center IT Proximity Services - Support Technician

Position Overview & Objectives:

• Ability to follow Standard Operating Procedures and execute accordingly.
• Collect customer requests and data.
• Attend to customer phone calls.
• Respond to user emails and support tickets.
• Conduct basic troubleshooting.
• Create tickets for Level 2 support.
• Provide product information.
• Solve common problems such as verification of hardware and software, installation issues, and setup.

Qualifications

• Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.
• Perform hardware decommission and cable removal.
• Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
• Prepare and coordinate incoming/outgoing shipments.
• Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted.
• Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets.
• Oversee and support Physical access processes to maintain secure Data Center facilities.
• Support Power Maintenance Events (PME) - play an active role in managing the execution of the PME.
• Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels.
• Perform physical audits and ensure the Service Management database is updated and accurate.
• Handle tape backup media and prepare for offsite storage if applicable.
• Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities.
• Train and provide oversight to improve service levels.
• Train, mentor, and suggest improvements/modifications to training programs.
• Perform additional job duties as required.

Knowledge and Experience

• Entry-level IT service delivery experience.
• Experience with Microsoft server products.
• Basic knowledge of PC and Server Hardware as well as networking.
• Basic understanding of Data Center Power schemes.
• Strong verbal and written communication skills.

Location: On-site -Singapore

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.