Data center infrastructure Infrastructure Global FOC Shift Supervisor , DCS

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BYTEDANCE PTE. LTD. in Singapore seeks an experienced Data Center O&M Operations Manager to oversee global data center infrastructure operations, maintenance, and emergency response, ensuring uptime and reliability across sites.

The role emphasizes risk identification, escalation, and the rollout of O&M management systems, with a focus on process optimization, data-driven metrics, and cross-team coordination.

Qualifications

• Over 3 years of experience in data center infrastructure O&M and emergency procedures.
• Strong risk identification, escalation and reporting capabilities.
• Familiarity with data center O&M workflows and systems; data awareness.
• Good documentation habits and ability to update workflows and technical docs.

Responsibilities

• Oversee operation, maintenance and emergency response for global data center infrastructure.
• Escalate and report major risks; coordinate resources for full closed-loop management of O&M risks.
• Drive implementation and supervision of O&M management systems; unify standards across datacenters.
• Monitor regional O&M metrics; perform quality supervision and process audits.
• Support capability building of data center infrastructure platforms, including data ingestion and alarm management.

Skills

Data center O&M

Risk identification

O&M systems

Documentation & analytics

Job description

About the Team

The global data center operation team supports the company's fast growth by operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

Responsibilities

• 1. Oversee overall operation, maintenance and emergency response for global data center infrastructure. Provide remote emergency support, coordinate with on-site facility managers and local contacts, and liaise with business teams when service disruptions occur.
• 2. Escalate and report major risks in a timely manner, follow up on rectification progress, and coordinate internal and external resources to ensure full closed-loop management of O&M risks.
• 3. Drive the implementation, rollout and supervision of O&M management systems. Unify operational specifications across all data centers, and guide on-site teams on daily routine work.
• 4. Regularly monitor and analyze regional O&M metrics, conduct quality supervision and process audits. Identify potential operational risks, and continuously optimize workflows and service quality.
• 5. Support the capability building of data center infrastructure platforms, including data ingestion, data governance and alarm management.

Qualifications

• 1. Over 3 years of working experience in data center infrastructure O&M. Familiar with relevant emergency management procedures. Candidates with experience in large enterprises, global cross-team collaboration and end-to-end fault coordination are preferred.
• 2. Good risk identification capability. Able to accurately assess major risks and complete standardized escalation and reporting. Possess closed-loop management awareness, as well as strong comprehensive analysis and problem-solving skills.
• 3. Familiar with management workflows and O&M systems for data center infrastructure. Experience in developing large-scale infrastructure O&M systems is a plus. Strong data awareness and O&M quality control skills; proficient in KPI tracking, data analysis and fault troubleshooting.
• 4. Sound logical thinking and a strong sense of responsibility. Skilled in office and data tools, with standard documentation habits. Able to compile and update workflows and technical documents in a timely manner as required.