Data Analytics Intern: Dashboards & Insights for Impact

TikTok; Singapore; On-site; SGD 15,624 - 22,320; Full time

Job summary

TikTok Singapore is offering an Intern position in the data analytics team. You will collect, clean, and analyze large datasets to uncover trends and actionable insights to support safety operations.

You will design and maintain dashboards to monitor metrics such as volume, SLA, AHT, quality and capacity, and collaborate with cross-functional teams to translate data into recommendations. The role requires strong analytical skills and effective communication, with a minimum 3-month commitment.

Qualifications

• Actively enrolled university student
• Bachelor's degree or above, computer, statistics, mathematics and other related majors are preferred
• Proficiency in SQL, Excel, with experience in at least one scripting language
• Familiarity with common data analysis techniques and statistical methods
• Strong analytical and problem-solving skills, with the ability to derive insights from complex datasets
• Excellent communication skills, capable of presenting findings clearly to both technical and non-technical stakeholders
• Familiarity with data visualization tools (e.g., Tableau, Power BI)
• Good logical thinking ability, business interpretation ability and fast learning ability
• Sensitive to numbers and love Data Analysis work
• Commit to a minimum of 3-month full-time internship period

Responsibilities

• Collect, clean, and analyze large datasets to uncover trends, patterns, and actionable insights
• Design, build, and maintain dashboards and data tables to monitor key operational metrics, including volume, SLA, AHT, quality, capacity, backlog, and efficiency
• Collaborate with cross-functional teams to understand business needs and provide data-driven recommendations
• Provide ad-hoc analysis and insights to support business decision-making, ensuring safety operations strategies are data-driven and aligned with business priorities
• Document and present findings to stakeholders to drive actionable outcomes

Skills

Analytical thinking

Communication skills

Problem-solving

Fast learning

Data-driven mindset

Education

Bachelor's degree in computer science / statistics / mathematics

Tools

SQL

Excel

Tableau

Power BI

Python/R scripting

Job description

TikTok Singapore is offering an Intern position in the data analytics team. You will collect, clean, and analyze large datasets to uncover trends and actionable insights to support safety operations.

You will design and maintain dashboards to monitor metrics such as volume, SLA, AHT, quality and capacity, and collaborate with cross-functional teams to translate data into recommendations. The role requires strong analytical skills and effective communication, with a minimum 3-month commitment.