Data Analyst Manager, Contact Centre

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Data Analytics Manager to lead a team of analysts. This role involves developing and implementing data strategies to transform raw data into actionable insights that drive business decisions. You will collaborate with various teams, manage data systems, and ensure compliance with regulations. If you possess strong analytical skills and a passion for data-driven decision-making, this opportunity offers a chance to make a significant impact in a dynamic environment. Join a forward-thinking organization where your expertise will be valued and your contributions will shape the future of data analytics.

Qualifications

• Minimum 3 years' experience in data analytics or similar role.
• Strong knowledge of databases and programming for data analysis.

Responsibilities

• Lead and develop a team of data analysts to optimize business insights.
• Implement data analytics strategies and ensure project completion on time.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Data Analysis

Statistical Knowledge

Education

Degree in Mathematics

Degree in Economics

Degree in Computer Science

Degree in Information Management

Degree in Statistics

Tools

Reporting Packages

Databases

Statistical Packages

Job description

Responsibilities:

• Lead and develop a team of data analysts

• Train and mentor junior staff in data analysis and reporting

• Implement tools and strategies to translate raw data into valuable business insights

• Develop, implement and maintain databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality

• Identify, analyse, and interpret trends or patterns in complex data sets and provide insights to help make business decisions

• Present data-driven recommendations to the executive team using statistical tools to interpret data sets and prepare reports for senior management

• Work with management to prioritize business and information needs

• Collaborate with different teams and stakeholders to understand data needs, identify opportunities for process improvement

• Manage and design the reporting environment, including data sources and security

• Oversee the collection, processing, and interpretation of large sets of data

• Develop and implement data analytics strategies that enhance business operations

• Ensure that all projects are completed on time and within budget

• Maintain clear and coherent communication, both verbal and written, to understand data needs and report results

• Assess system performance and make recommendations for software, hardware, and data storage improvements

• Design and maintain data systems and databases; including fixing coding errors and related problems

• Ensure data integrity and compliance with relevant regulatory bodies and all data collection methods meet legal regulations and standards

Requirements:

• Degree in Mathematics, Economics, Computer Science, Information Management or Statistics

• Minimum 3 years' experience as a Data Analytics Manager or similar role

• Strong knowledge of and experience with reporting packages, databases, and programming

• Knowledge of statistics and experience using statistical packages for analysing datasets

• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy

• Experience in data warehouse design (e.g. dimensional modelling) and data mining, would be advantageous

• Proven abilities to take initiative and be innovative

• Analytical mindset with problem-solving skills

• Excellent communication and collaboration skills