D365 CRM Functional Consultant

Techcronus Business Solutions Pvt. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading tech solutions provider is seeking a skilled Microsoft Dynamics 365 CRM Functional Consultant to analyze business needs, design CRM solutions, and implement them successfully. This role requires 3 years of experience and strong communication skills. You will engage with clients, lead workshops, and ensure successful delivery of CRM functionalities, contributing to their business processes.

Benefits

Flexible schedule

Health insurance

Leave encashment

Qualifications

• 3 years of experience as a CRM Functional Consultant is required.
• Hands-on experience in functional documentation and user training is necessary.
• Ability to map client requirements to platform capabilities.

Responsibilities

• Collaborate with stakeholders to define functional requirements.
• Lead configuration, setup, and customization of Dynamics 365 CRM.
• Deliver impactful presentations and training sessions to clients.

Skills

Implementing Microsoft Dynamics CRM

Power Platform familiarity

CRM business processes understanding

Client communication

Tools

Visio

PowerPoint

Job description

Job Description

We are looking for a skilled and client-focused Microsoft Dynamics 365 CRM Functional Consultant to join our team. In this role, you will play a critical part in analyzing business needs, designing CRM solutions, and driving successful implementations for our clients.

Key Responsibilities

1. Collaborate with business stakeholders to conduct discovery sessions and workshops to define functional requirements and optimize business processes.
2. Prepare and present functional demos, proof of concepts, and process walkthroughs that demonstrate the capabilities of Dynamics 365 CRM to clients.
3. Lead configuration, setup, and customization of Microsoft Dynamics 365 CRM modules, ensuring alignment with client-specific requirements.
4. Contribute to the creation of Statements of Work (SoW), including time and effort estimates and solution planning.
5. Act as a trusted advisor to clients, offering insight into the features, best practices, and roadmap of Microsoft Dynamics 365 (Customer Engagement).
6. Work alongside development teams to translate business requirements into functional specifications and support solution delivery.
7. Develop and maintain strong client relationships by understanding their goals, pain points, and operations.
8. Deliver impactful presentations and training sessions tailored to various audiences, including end users, management, and technical teams.
9. Design workflows, wireframes, and documentation such as process maps, functional specs, user guides, and solution architecture using tools like Visio and PowerPoint.
10. Support internal teams during the pre-sales phase by contributing to solution architecture, proposal writing, and client engagement strategies.
11. Stay current with product updates and trends in the Dynamics 365 ecosystem to continuously improve solution delivery and client value.

Required Skills & Experience

1. Proven experience implementing and configuring Microsoft Dynamics CRM (2015/2016 and/or Dynamics 365 CE).
2. Familiarity with Power Platform, Power Automate, and related Microsoft technologies.
3. Strong understanding of CRM business processes, including Sales, Customer Service, and Marketing.
4. Ability to map client requirements to platform capabilities and recommend effective business solutions.
5. Hands-on experience in functional documentation, business process modeling, and user training.
6. Excellent communication and presentation skills with experience in client-facing roles.

Job Details

• Type: Full-time, Permanent
• Benefits: Flexible schedule, Health insurance, Leave encashment
• Schedule: Day shift, Monday to Friday
• Experience: CRM functional consultant: 3 years (Required)
• Language: English (Required)
• Location: Ambawadi, Ahmedabad, Gujarat (Preferred)
• Work Location: In person
• Expected Start Date: 01/07/2025

Recruiter Details

Techcronus Business Solutions Pvt. Ltd.

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