Cybersecurity Operations Engineer

UNITECH CONSULTING PTE. LTD.; Singapore; Presencial; SGD 70.000 - 110.000; Jornada completa

Descripción de la vacante

UNITECH CONSULTING PTE. LTD. seeks an experienced cybersecurity engineer to provide Level 2 operational support for network and security infrastructure in a financial services environment in Singapore.

You will handle incident management, vulnerability remediation, firewall and proxy management, and remote access support to ensure availability and security of IT systems. The role requires hands-on experience with firewalls, VPNs, IDS/IPS, and network devices, plus the ability to guide Level 1

Formación

• 6+ years of IT systems/infrastructure experience, including ~2 years in a financial institution.
• Strong understanding of LAN/WAN/VPN architectures.
• Hands-on experience with firewalls, proxies, VPNs, routers, and IDS/IPS.
• Experience in incident management, change management, vulnerability remediation, and hardening.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Outstanding communication and customer-service orientation.
• Willingness to work rotational shifts and on-call support.

Responsabilidades

• Provide Level 2 production support for network and cybersecurity infrastructure.
• Manage security incidents, service requests, and changes per ITSM processes.
• Perform vulnerability remediation and security hardening of network infrastructure.
• Manage and troubleshoot firewalls, proxies, VPNs, IPS/IDS, and related security tech.
• Support LAN, WAN, VPN, DNS, and DHCP operations; monitor performance.
• Assist in installation, configuration, maintenance, and upgrades of network security devices.
• Support security projects and infrastructure upgrades.

Conocimientos

Network design

Incident management

Troubleshooting

Analytical thinking

Communication

Team collaboration

Independent worker

Herramientas

Firewalls

Proxies

VPNs

IPS/IDS

Descripción del empleo

Job Summary

We are seeking an experienced cybersecurity engineer to provide Level 2 operational support for network and security infrastructure in a financial services environment. The successful candidate will be responsible for cybersecurity incident management, network security operations, vulnerability remediation, firewall and proxy management, remote access support, and the maintenance of network security systems.

The role requires a strong understanding of network infrastructure and security technologies, along with the ability to troubleshoot and resolve complex technical issues. The candidate will also provide technical guidance to Level 1 support teams and support network security projects to ensure the availability, integrity, and security of the organization's IT infrastructure.

Key Responsibilities

• Provide Level 2 production support for network and cybersecurity infrastructure, ensuring system availability and operational stability.
• Manage and resolve security incidents, service requests, and change requests in accordance with established IT service management procedures.
• Perform vulnerability assessment follow-ups, remediation, and security hardening of network infrastructure.
• Manage and troubleshoot firewalls, proxy servers, VPNs, remote access, IP connectivity, routers, intrusion prevention systems (IPS), load balancers, and related security technologies.
• Support LAN, WAN, VPN, DNS, and DHCP operations, including configuration, troubleshooting, and performance monitoring.
• Assist in the installation, configuration, maintenance, and upgrading of firewalls, routers, VPNs, servers, and intrusion detection systems.
• Support network security project implementation, infrastructure upgrades, and technology enhancements.
• Maintain network security asset inventories and Configuration Management Database (CMDB) records.
• Develop and maintain technical documentation, security standard operating procedures (SOPs), operational procedures, and knowledge management records.
• Provide technical guidance and escalation support to Level 1 security operations teams.
• Respond promptly to cybersecurity incidents, including malware infections, phishing attacks, suspicious network activity, and potential data breaches.
• Support security awareness initiatives and communicate relevant security practices to internal stakeholders.
• Monitor the effectiveness and performance of network security controls and recommend improvements where necessary.
• Ensure compliance with applicable legal, regulatory, and internal security policies, including financial crime prevention, fraud prevention, and relevant reporting requirements.
• Complete mandatory training and maintain the technical knowledge and competencies required for the role.

Job-Specific Requirements

Work on rotational shifts to provide operational coverage primarily aligned with European business hours.

Participate in a rotational on-call arrangement covering weekdays and weekends, approximately once or twice per month.

Respond to escalated incidents and provide timely technical support outside normal working hours when required.

Requirements and Qualifications

• Minimum 6 years of experience managing IT systems and infrastructure, including approximately 2 years of experience in a financial institution; alternatively, at least 3 years of relevant experience as a cybersecurity support engineer.
• Strong understanding of network architecture and topology, including LAN, WAN, MAN, and VPN.
• Good knowledge of network security concepts, including encryption, digital certificates, authentication protocols, and Kerberos.
• Hands-on experience supporting network security infrastructure, such as firewalls, proxies, VPNs, routers, and intrusion prevention systems.
• Experience in incident management, change management, vulnerability remediation, and security hardening.
• Knowledge of emerging cybersecurity technologies and network security best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal skills, with a customer-service-oriented approach.
• Ability to work independently and collaboratively under pressure in a production support environment.
• Willingness to work rotational shifts and participate in weekday and weekend on-call support.

Compliance Responsibilities

• Comply with applicable Singapore legal and regulatory requirements, internal compliance policies, security standards, and operational procedures.
• Maintain the necessary technical knowledge and competence to perform the assigned responsibilities.
• Complete all mandatory compliance, security, and role-specific training within the stipulated timelines.