Cybersecurity Engineer (post sales delivery & software)

ABPGROUP PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Singapore seeks a Cybersecurity Engineer to provide post-sales support and implement security solutions. The role includes troubleshooting, user training, and documentation. Candidates should have a degree in Computer Science and 1 to 5 years of relevant experience. This position requires on-site work for 5 days a week, with the possibility of after-hours support.

Qualifications

• 1 to 5 years of experience in a security system integrator environment.
• Knowledge of networking concepts including TCP/IP and firewalls.
• Coding/scripting skills are desirable.

Responsibilities

• Provide support for assigned security projects including troubleshooting.
• Implement and configure security products for seamless integration.
• Conduct user training sessions to enhance security awareness.

Skills

Level 1 and 2 support

Onsite troubleshooting

Incident reporting

Documentation creation

Product incident escalation

Education

Degree in Computer Science, Computer Engineering, or related

Tools

Windows/Linux servers

Virtual machines

Job description

Overview

As a Cybersecurity Engineer (post sales delivery & software), your main responsibilities are as follows:

Responsibilities

• Provide Level 1 and 2 support for assigned security projects, including onsite troubleshooting, root cause analysis, and detailed incident reporting.
• Implement and configure various security products, ensuring seamless integration with existing infrastructure.
• Create comprehensive documentation for project requirements, configurations, and operational procedures.
• Adhere to the project implementation lifecycle, ensuring timely and successful project delivery.
• Provide after-sales support, including product incident escalation and 24x7 technical support (on a rotational basis).
• Conduct user training sessions and knowledge transfer to empower users and enhance security awareness.
• Integrate security products with existing systems, ensuring optimal performance and security posture.

Qualifications

• Degree in Computer Science, Computer Engineering, Information Engineering, or a related field.
• Comfortable with 5 days office on-site work.
• 1 to 5 years of experience in a security system integrator environment.
• Networking concepts, including TCP/IP, firewalls, switching, and routing.
• Practical experience setting up and managing Windows/Linux servers and virtual machines.
• Coding/scripting skills are desirable.
• Ability to provide after-hours and weekend/public holiday support as needed, including remote support standby duties i.e., contactable by phone/email.
• Working experience and knowledge of system infrastructure, with a passion for exploring security products.