Cybersecurity Engineer

ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. is seeking a Cybersecurity Operation and Support Engineer to provide operational and technical support across self-hosted and SaaS identity and access solutions in client environments.

You will handle incident resolution, maintain system stability, perform patching, and develop SOPs while coordinating with vendors and mentoring junior engineers. This role requires hands-on PAM, secret management, machine identity and MFA experience, plus strong

Qualifications

• 3–5 years of deployment and operational support experience in identity and access cybersecurity.
• Hands-on exposure to PAM, Secret Management, machine identity management, certificate lifecycle, or MFA.
• Strong troubleshooting and analytical skills to diagnose complex issues.
• Good understanding of security best practices, vulnerability management and hardening.
• Experience with vendor support and escalation processes.
• Clear communication and stakeholder management.
• Basic project coordination and multi-priority management.
• Customer-oriented with ownership mindset.
• Willingness to stand by after support hours.

Responsibilities

• Provide onsite and remote corrective and preventive maintenance.
• Support and manage PAM, Secret Management, machine identity, and MFA technologies.
• Develop and maintain operational docs and SOPs for patching and upgrades.
• Log, manage, and coordinate vendor support and troubleshooting sessions.
• Respond to vulnerabilities, CVE assessments, and system hardening with vendors.
• Own incidents and service requests to ensure timely resolution per SLA.
• Provide Level 1–2 support, triage, and escalation as needed.
• Perform fault isolation and root-cause analysis.
• Assist onsite with vulnerability remediation and firmware upgrades.
• Ensure activities comply with client requirements and internal standards.
• Standby after office hours and mentor junior engineers.

Skills

PAM expertise

Secret Management

Machine Identity

MFA

Troubleshooting

Security best practices

Vendor coordination

Communication skills

Project coordination

Ownership & accountability

Tools

CyberArk

BeyondTrust

Delinea

Conjur

Venafi

RSA

Job description

Role Overview

We are seeking a Cybersecurity Operation and Support Engineer to provide operational and technical support in various cybersecurity solutions (self-hosted and SaaS) in the domain of identity and access. The role focuses on system administration, maintaining system stability, resolving incidents, enhancing security posture, and ensuring optimal performance of identity and access solutions in a client environments.

Key Responsibilities

• Provide onsite and remote corrective and preventive maintenance support

• Support and manage the following technologies:

• Privileged Access Management (PAM): CyberArk, BeyondTrust, Delinea

• Secret Management: Conjur and others

• Machine Identity Management and Certificate Lifecycle Management: Venafi and others

• Multi-Factor Authentication: RSA and others

• Perform service request fulfilment, including onboarding, configurations, and development of custom scripts, connectors and reports

• Develop and maintain operational documentation, including SOPs for patching, upgrades, and routine maintenance.

• Log and manage support cases with vendors, including coordinating troubleshooting sessions and driving resolution.

• Respond to technical enquiries, including vulnerability remediation, system hardening, and CVE assessments in collaboration with vendors.

• Take full ownership of assigned incidents and service requests, ensuring timely resolution and closure in accordance with SLA.

• Provide Level 1 and Level 2 operational support, including issue triaging and escalation where necessary.

• Perform fault isolation, root cause analysis, and implement corrective actions for technical issues.

• Support onsite activities when required, including vulnerability remediation, application patching, firmware upgrades and system maintenance.

• Ensure all activities comply with internal policies, client requirements, and documentation standards.

• Perform stand-by after office hours

• Coach and mentor junior engineers

Requirements

• 3-5 years of relevant experience in deployment, operational management and/or maintenance support of cybersecurity solutions in the domain of identity and access

• Hands-on experience or exposure to cybersecurity solutions such as PAM, Secret Management, Machine Identity Management and Certificate Lifecycle Management and/or Multi-Factor Authentication

• Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex technical issues.

• Good understanding of security best practices, vulnerability management, and system hardening.

• Experience working with vendor support and managing escalation processes.

• Effective communication and stakeholder management skills, with the ability to provide clear updates to clients.

• Basic project coordination skills and the ability to manage multiple priorities.

• Customer-oriented mindset with a strong sense of ownership and accountability.

• Willingness to be on standby after support hours as part of operational requirements.