Cyber Delivery Manager

Singtel Group; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Join a leading telecommunications company as a Cyber Delivery Manager, where you will guide customers through their cybersecurity journey. You'll build relationships, oversee projects, and enhance customer security postures while working with various internal teams. This role offers a chance to make a significant impact in cybersecurity.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 3 years of service delivery experience in MSSP or cybersecurity product.
• Candidates with relevant certifications will have an advantage.

Responsibilities

• Build trust relationships with customer stakeholders.
• Plan and oversee onboarding projects.
• Handle customer complaints and provide solutions.

Skills

Communication

Problem Solving

Customer Relationship Management

Education

CISSP

CEH

CISA

CISM

Tools

Firewalls

IPS

SIEM

EDR

SOAR

Proxy

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a part of something BIG!

The Cyber Delivery Manager acts as a trusted advisor for our customers, guiding them on their journey through the different stages of the service; onboarding, finetuning, ongoing operations, service expansion and renewals. Articulate the value proposition of MSSP service to enhance customers’ security posture. The CDM will work closely with different internal teams i.e. Cyber Operations, Product Management, Sales and Pre-Sales Teams to deliver customer outcomes.

Make an Impact by:

• Build trust relationships with customer stakeholders at all levels - CIO/CISO, Security Operations Centre Managers, end users etc. through open and effective communication.
• Identify, understand and assess customers’ needs, problems and challenges.
• Make the right recommendations to improve their situation and work towards to be their trusted advisor in cybersecurity.
• Reinforce value proposition of the MSSP service by understanding customers’ environment and identifying additional monitoring opportunities to enhance customer cybersecurity posture.Work with sales teams on new opportunities and renewal strategies.
• Plan, oversee and lead projects during onboarding phase. Work and interact with various internal and external customer stakeholders. Create project plan, set deadlines, coordinate activities between different teams, monitor and report project progress to key stakeholders.
• Perform regular cadence meetings with customers during operational phase to review security posture and service improvement initiatives. Develop customised service delivery reports to enhance insights and value of the MSSP service.
• Handle customers’ complaints, provide solutions and follow up to ensure resolution. Act as an escalation contact for customers to drive and escalate issues within the organisation

Skills for Success:

• 3 years of service delivery experience in MSSP environment or cybersecurity product company. Candidates who have certification in CISSP, CEH, CISA or CISM will have an advantage.
• Understand cybersecurity operations and architecture in an enterprise environment as well as having exposure to security technologies, namely, firewalls, IPS, Proxy, SIEM, SOAR and EDR.
• Understand technical concepts and able to communicate to technical and non-technical audiences.
• Able to listen actively, understand the needs of customers and offer creative solutions to
• resolve customers’ challenges.
• Good written and verbal communication skills.
• Highly motivated and proactive problem solver who can deconstruct complex problems

Rewards that Go Beyond:

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!