CX Trainer - Freelance (Singapore)

CXG; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Freelance CX Trainer in Singapore, where you will deliver transformative training sessions to elevate customer experiences for luxury brands. In this dynamic role, you will collaborate with a talented team to understand client needs and design effective training programs. Your expertise in luxury retail and customer experience will inspire participants and drive impactful mindset changes. This opportunity allows you to work in a fast-paced environment, utilizing innovative training methodologies to equip teams with essential skills. If you're passionate about enhancing customer interactions and have a strong background in service excellence, this role is perfect for you.

Qualifications

• 5+ years of experience in CX and training.
• Strong background in luxury retail, particularly skincare and makeup.

Responsibilities

• Deliver impactful training sessions in various formats.
• Liaise with project managers to determine training needs.

Skills

Customer Experience (CX)

Service Excellence

Classroom Training

Coaching

Communication Skills

Interactive Training Methods

Job description

We are growing! We are currently looking to hire a Freelance CX Trainer in Singapore!

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

1. You will join a dynamic and fast-paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include:
2. Understanding our clients’ learning needs to ensure you deliver impactful training to their teams.
3. Liaising with the Project Manager and team to determine training needs, objectives, and schedule training sessions.
4. Supporting in designing effective training programs and content.
5. Delivering training sessions in class and/or online (Retail programs, workshops, coaching…) and creating a vivid and dynamic environment to impact mindset change and equip the participants with relevant skills and knowledge.
6. Inspiring participants through different methodologies (discussion, demonstration, game, and story).
7. Able to coach (on floor or online).

What you will bring along:

1. Strong luxury retail background and insight (Skincare, Perfume & Makeup preferred).
2. Minimum 5+ years’ experience related to service excellence, CX, and training field.
3. Experienced in classroom training & workshops, and on-field coaching on customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline teams.
4. Experienced in conducting learning activities with different interactive methods.
5. Excellent communication skills with proficient language skills in Bahasa Indonesia & English.
6. Able to develop training material and activities is a plus.