Customer Support Technician

Applied Materials, Inc.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Applied Materials, Inc. in Singapore is seeking a proactive technician to support Tier I wafer measurement and routine maintenance in a clean-room environment.

You will work closely with senior engineers to learn diagnostic techniques and safely handle test equipment. This role emphasizes precise work, adherence to IP and safety guidelines, and professional customer interactions as you represent the company on-site.

Qualifications

• Analytical skills and application of scientific methods.
• Ability to learn diagnostic techniques and use test equipment.

Responsibilities

• Performs standard Tier I wafer measurement.
• Performs preventative maintenance and wet cleans independently.
• Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns diagnostic techniques and uses documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform BKM's.
• Uses knowledge management systems.
• Follows all IP guidelines.
• Has the ability to represent Applied Materials to the customer.
• Uses good customer service skills at all times while maintaining a professional demeanor.
• Displays respect for the customer by maintaining a neat and orderly work area.
• Demonstrates a positive attitude in less than optimal customer situations.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Skills

Analytical skills

Professional communication

Tools

Test equipment

Documentation systems

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology. What We Offer Location: Singapore,SGP You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Performs standard Tier I procedures including wafer measurement.
• Performs preventative maintenance and wet cleans independently.
• Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform BKM's.
• Uses knowledge management systems.
• Follows all IP guidelines.
• Has the ability to represent Applied Materials to the customer.
• Uses good customer service skills at all times while maintaining a professional demeanor.
• Displays respect for the customer by maintaining a neat and orderly work area.
• Demonstrates a positive attitude in less than optimal customer situations.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

• Functional Knowledge Has developed analytical skills and application of scientific methods to perform a variety of activities
• Business Expertise Has good understanding of how the team integrates with others
• Leadership Has no supervisory responsibilities
• Problem Solving Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
• Impact Impacts the quality of own work
• Interpersonal Skills Uses communication skills to exchange of information

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: No Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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