Customer Support Supervisor

Fit Mafia; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A growing company in Singapore is seeking a Customer Service Supervisor to lead a team of representatives. The role involves ensuring high service standards, supervising customer interactions, and maintaining records in CRM and Google Sheets. Ideal candidates will have experience in team management and strong communication skills. Join us to advance your customer service career!

Qualifications

• Proven experience in managing customer service teams.
• Strong communication skills with a keen eye for detail.
• Proficiency in CRM systems and Google Sheets.

Responsibilities

• Lead and manage a team of customer service representatives.
• Supervise and provide feedback on customer interactions.
• Update and maintain records in our custom CRM and Google Sheets.

Skills

Team leadership

Customer service management

Communication skills

Problem-solving

Tools

CRM systems

Google Sheets

Job description

Are you a natural leader with a passion for customer service Do you thrive in a fast-paced environment and have experience managing a team We're looking for a Customer Service Supervisor to join our growing team! Key Responsibilities:- Lead and manage a team of customer service representatives, ensuring top-notch customer experiences.- Supervise and provide feedback on customer interactions to maintain high service standards.- Update and maintain records in our custom CRM and Google Sheets to ensure accuracy and efficiency.What We're Looking For:- Proven experience in managing customer service teams.- Strong communication skills with a keen eye for detail.- Proficiency in CRM systems and Google Sheets.- A proactive approach to problem-solving and team leadership.If you're ready to take your customer service career to the next level and contribute to our success, we want to hear from you! Apply Now and become a part of our dynamic team!,

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