Customer Support Specialist - Emails ($2750 + Bonus, Midview, 1 Year Renewable)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a customer service representative. You will be responsible for resolving inquiries from drivers, including escalated cases. The position requires a minimum of O Levels and prior experience in customer service. The role involves rotating shifts and offers a basic salary of $2,550 with additional allowances. Interested applicants can send their resume via email.

Qualifications

• Prior customer service experience dealing with escalated complaints.
• Comfortable with shift work.

Responsibilities

• Resolving enquiries from drivers, including escalated cases.
• Communicating via email and follow-up calls.

Skills

Customer service

Problem-solving

Communication

Education

Min O Levels

Job description

RecruitFirst is hiring! You will be outsourced to:

Job Details:
• Location: Midview
• Salary: $2550 Basic + $200 KPI Incentive + $10/day Shift Allowance for Shift C + 1 Month Performance Bonus
• Duration: Immediate - 1 Year Renewable
• Working hours: Rotating shifts, 5 days a week from Mon-Sun
- Shift A: 7am-4pm
- Shift B: 8am-6pm
- Shift C: 2pm-11pm ($10/day shift allowance)

Responsibilities:
• Resolving enquiries from drivers which includes escalated cases – average 12 cases per day.
• Resolving cases via emails and do follow up calls only

Requirements:
• Min O Levels
• Prior customer service experience in handling escalation complaints
• Comfortable to do shift work

Interested applicants, please send your resume to [e-mail] or click here to apply now.
All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Kadie Chang Yan Yu (R24123111)
RecruitFirst Pte Ltd E.A.13C6342