Customer Support Specialist - Aerospace

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist in Aerospace to manage customer orders and ensure timely delivery. You will communicate with customers regarding order statuses, liaise with internal teams for resolutions, and handle order management tasks. This role requires a diploma and at least two years' experience in the aerospace sector, along with SAP and Salesforce proficiency.

Benefits

AWS

14 days Annual Leave

14 days Medical Leave

Medical Insurance

Adherence to the Japanese Public Holiday Calendar

Qualifications

• Minimum 2 years of experience in order management/fulfilment.
• Strong knowledge of aerospace and repair processes.
• Willing to occasionally work on weekends.

Responsibilities

• Provide summaries of customer orders and delivery status.
• Liaise with Supply Chain for order delays.
• Monitor deliveries and manage escalations as needed.

Skills

Order Management

Customer Communication

Problem Solving

Knowledge of Aerospace Processes

Proficiency in SAP

Proficiency in Salesforce

Education

Diploma

Job description

Job title: Customer Support Specialist - Aerospace
Reference ID: 36634

Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Support Specialist - Aerospace Overhaul & Repair to join their team.

【 Responsibilities 】
- Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to the customer request date and reasons for delays (if required).
- Proactively provide status on delayed orders with reasons.
- Liaise with Supply Chain resources to confirm reasons for delay.
- Required to work through the feasibility of customer order expedited requests.
- Monitor open order delivery status and initiate product exchanges, rentals, and escalations as needed to meet customer on-time delivery needs.
- Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA
- Attend and lead customer calls, prepared with a summary of open customer queries and orders, and ready to discuss and resolve open items in real time.
- Drive any internal changes required due to customer actions and process requirements, including, but not limited to, standard work and Customer Specific Work Instruction updates
- Clearly articulate a problem statement and the help required to support functions to drive an accurate and timely response.
- Drive any internal changes required due to customer actions and process requirements, including, but not limited to, standard work and Customer Specific Work Instruction updates

【 What you will receive 】
- AWS
- Annual Leave: 14 days
- Medical leave: 14 days
- Medical Insurance
- Adherence to the Japanese Public Holiday Calendar
- Other benefits will be shared upon shortlisted

【 Requirements & Preferences 】

(Must)
- Diploma holder or higher
- Minimum 2 years of experience in order management/fulfilment
- Strong knowledge of aerospace and repair processes
- Proficient in SAP and Salesforce systems
- Willing to occasionally work on weekends (Saturdays) when support is required

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We regret that only shortlisted candidates will be notified.

Registration No.: R1659635 (Nur Haida Sakina Binte Mohd Azmi)
Recruitment Licence: 12C5051