Customer Support Specialist

Zuellig Pharma; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise de solutions de santé de premier plan en Asie recherche un spécialiste du service client pour rejoindre son équipe. Le candidat idéal sera responsable de la gestion des demandes clients, du traitement des commandes et de la collaboration avec des équipes internes pour résoudre des problèmes complexes. Nous valorisons une communication efficace et des compétences en résolution de problèmes, et nous offrons un environnement inclusif où chacun peut croître et réussir.

Benefits

Programme de récompenses total pour le bien-être

Flexibilité pour équilibrer la vie professionnelle et personnelle

Opportunités de croissance dans l'industrie de la santé

Qualifications

• Expérience avérée dans un rôle de service client ou face aux clients.
• Capacité à gérer des priorités concurrentes.
• Expérience dans les secteurs de la santé, de la logistique ou des industries réglementées est un plus.

Responsibilities

• Agir comme point de contact principal pour les demandes des clients.
• Traiter les commandes, retours et échanges.
• Documenter les interactions des clients dans les systèmes CRM.

Skills

Communication écrite et verbale

Résolution de problèmes

Pensée critique

Organisation

Education

Diplôme en Administration des affaires

Tools

Outils CRM

Logiciel de bureau standard

Job description

Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

• Serve as the primary point contact for customer inquiries and feedback via phone, email, and chat
• Deliver accurate, timely, and effective resolutions to customer issues and requests
• Process customer orders, returns, and exchanges, and ensuring all transaction accuracy and completeness
• Collaborate with clients, customers and internal teams (e.g. warehouse, delivery) to resolve complex customer issues and provide timely updates to stakeholders
• Accurately document customer interactions and feedback in CRM systems
• Identify, prioritize, and escalate urgent issues to appropriate internal channels
• Monitor and maintain departmental service levels, ensuring response times and case resolutions meet or exceed KPIs
• Ensure compliance with ISO standards and internal procedures
• Recommend process improvements to enhance customer experience and operational efficiency
• Perform general administrative tasks such as data entry, document filling, and document retrieval

Requirements (Must-Have):

• Diploma in Business Admin discipline.
• Proven experience in a customer service or client-facing role
• Proficient with CRM tools and standard office software

Advantageous to Have:

• Experience in healthcare, logistics, e-commerce, or regulated industries
• Familiarity with order management and ERP systems

Personal Attributes:

• Excellent verbal and written communication skills
• Strong critical-thinking and problem-solving abilities
• Highly organized with the ability to multitask and manage competing priorities effectively

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.