Customer Support Specialist

The Hustle; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Customer Support Specialist at a leading company, providing exceptional support to HubSpot customers. If you're customer-focused, technically inclined, and ready to help users navigate through platforms, this role is perfect for you. With options for remote and flexible work, you will engage with diverse clients and foster long-lasting relationships.

Benefits

Remote, Office, or Flex work options

World-class training

Employee stock purchase plan

Education allowance

Private health insurance

Free ebooks

Fitness reimbursement

Paid sabbatical

Caregiver leave

Qualifications

• Fluency in English is essential.
• Comfortable in dynamic, collaborative environments.
• Self-motivated with a growth mindset.

Responsibilities

• Communicate with customers via phone, chat, and email to resolve issues.
• Utilize troubleshooting frameworks for technical queries.
• Collaborate with Customer Success and Product teams.

Skills

Fluency in English

Customer-first approach

Growth mindset

Dynamic collaboration

Technical skill building

Job description

Join to apply for the Customer Support Specialist role at The Hustle.

Introduction
As a Customer Support Specialist, you will work directly with HubSpot customers across all product lines and channels. Your role involves resolving issues, helping customers familiarize themselves with HubSpot tools, and delivering a human-centered, helpful, and consultative support experience through creative problem-solving and effective communication.

Responsibilities

• Communicate with customers via phone, chat, and email to resolve issues efficiently.
• Apply troubleshooting frameworks to investigate technical queries and remove barriers.
• Identify and diagnose software issues to enhance the product experience.
• Utilize internal resources to learn and adapt to product updates and industry changes.
• Use business acumen to identify growth opportunities for customers and convert them into sales leads.
• Provide thoughtful, empathetic, and tailored resolutions to customers.
• Collaborate with teams like Customer Success and Product to retain and grow customer accounts.
• Model HubSpot values and maintain a customer-centric approach in all interactions.

Qualifications

• Fluent in English.
• Self-motivated with a growth mindset and eagerness to learn.
• Performance-oriented with a strong customer-first approach.
• Comfortable working in a dynamic, collaborative environment with autonomy.
• Ability to utilize documented knowledge and emerging technologies.
• Interested in building technical skills and understanding product concepts.
• Aligns with HubSpot’s HEART values: Humble, Empathetic, Adaptable, Remarkable, Transparent.

Work Hours

8:00 am to 5:00 pm Singapore time. Overtime and holiday shifts are optional and may change based on business needs.

Benefits

• Remote, Office, or Flex work options.
• World-class training, employee stock purchase plan, education allowance, private health insurance, free ebooks, fitness reimbursement, paid sabbatical, and caregiver leave.

HubSpot culture emphasizes humility, empathy, adaptability, transparency, and a customer-centric approach. We encourage diverse applicants and support accommodations for disabilities. Join us to be part of a growing, innovative team committed to helping businesses grow better.