Customer Support Specialist

AlphawareNext Tech Pvt.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking a Customer Relationship Manager to foster strong relationships with clients and ensure their satisfaction with services. The ideal candidate has 3+ years of experience in customer relationship management, excellent communication skills, and familiarity with CRM software. This full-time role involves direct client interaction, collaboration with project teams, and issue resolution to promote client engagement and satisfaction.

Qualifications

• Minimum of 3 years of experience in customer relationship management.
• Proven track record in building client relationships in service industry.
• Ability to manage multiple clients effectively.

Responsibilities

• Build and maintain relationships with clients and channel partners.
• Serve as main point of contact for effective communication.
• Proactively identify and resolve client issues.

Skills

Excellent communication skills

Organizational skills

Customer relationship management

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Job description

AlphawareNext is seeking an experienced and highly motivated individual to join our team as a Customer Relationship Manager. In this role, you will be responsible for developing and maintaining strong relationships with our clients and Channel Partners, ensuring their satisfaction with our services.

You will work closely with our project teams to understand client needs and expectations, serving as the main point of contact for our clients throughout the project lifecycle. The ideal candidate will have excellent communication and organizational skills, a strong attention to detail, and a proven track record of successfully managing customer relationships in the IT industry.

Responsibilities

• Build and maintain strong relationships with clients and channel partners.
• Serve as the main point of contact for clients, ensuring timely and effective communication.
• Collaborate with project teams to understand client needs and develop strategies to meet them.
• Proactively identify and resolve client issues and concerns in a timely manner (Post sales).
• Provide excellent customer service, ensuring client satisfaction throughout onboarding.
• Follow up on invoices, scope of work documents, purchase orders, and agreements for closure.
• Work with Pre-Sales, Product, and Delivery teams for presentations and proposal preparation.
• Prepare reports including MIS, team performance, and initiate appropriate action plans.
• Take ownership of Lead CRM management system/process and keep it updated.
• Handle client escalations effectively.

Requirements

• Minimum of 3 years of experience in customer relationship management, preferably in the service industry.
• Proven track record of building and maintaining strong client relationships, with experience in both post-sales and pre-sales.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients and prioritize tasks effectively.
• Ability to work independently and remotely.
• Experience with CRM software.
• Experience in the technology industry is a plus.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Additional Details

• Job Type: Full-time
• Schedule: Day shift
• Experience: 3+ years preferred
• Work Location: In person

To apply, speak with the employer at +91 hidden_mobile.

Recruiter Details: AlphawareNext Tech Pvt.