Customer Support Representative

Key Responsibilities:

Section II

Part A - Key Accountabilities and Responsibilities

• Perform day-to-day order management duties accurately and timely, from order entry to on-time delivery, for an assigned group of customers.
• Correlate job costs with BOM and costing matrix to provide price quotations to customers directly or through sales organization regarding the repair cost.
• Work with internal cross-functional teams to ensure that all customer requirements are met.
• Communicate and follow up with customers directly or through the sales organization on commercial/technical requests, order status, quote approvals, and routine issues.
• Monitor orders with the use of reports to ensure minimum oversight on TAT and performance-related fields.
• Develop and maintain relationships within the various assigned customer organizations.
• Ad-hoc projects and tasks as required supporting business requirements.
• Any other ad-hoc duties as assigned by the manager.

Qualifications and other Relevant Knowledge

• Minimum a Diploma Holder
• At least 2 years of experience in customer service
• Good Presentation and Communication skills
• Communicate proactively and align customer priorities with operational capabilities.
• Display a customer-centric, yet commercial savvy attitude.
• Open-minded, self-motivated, innovative, and is a team player