Customer Support Representative

Huesfab Clothing; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Huesfab Clothing is looking for a Customer Support and Sales Lead Specialist to provide exceptional customer service and drive sales success. The role involves responding to customer queries, confirming orders, generating sales leads, and collaborating with the sales team to enhance customer experience. Candidates should possess strong communication skills and a passion for fashion in a dynamic work environment.

Benefits

Competitive salary and benefits

Supportive and dynamic work environment

Opportunities for growth and development

Employee discounts on products

Qualifications

• Proven experience in customer support or a similar role.
• Passion for fashion and understanding of the clothing industry.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Confirm Cash on Delivery (COD) orders and maintain a log of orders.
• Identify and generate new sales leads through various channels.

Skills

Communication

Problem Solving

Attention to Detail

Education

Higher Secondary (12th Pass)

Tools

CRM systems

Job description

*About Us:**Huesfab is a dynamic and trendy clothing brand committed to providing high-quality fashion products to our customers. We pride ourselves on our exceptional customer service and are looking for a dedicated individual to join our team to help us continue to deliver an outstanding shopping experience. *Job Description:**We are seeking a Customer Support and Sales Lead Specialist to join our team. This role is critical in ensuring our customers receive the best support and service possible. The ideal candidate will have excellent communication skills, a customer-centric mindset, and a passion for fashion. *Responsibilities:**- **Customer Support:**- Respond promptly to customer inquiries via phone, email, and chat.- Resolve customer complaints and issues in a professional and courteous manner.- Provide detailed information about our products, services, and policies.- Assist customers with order placements, returns, and exchanges.- **COD Orders Confirmation:**- Confirm Cash on Delivery (COD) orders by contacting customers to verify order details.- Ensure the accuracy of customer information and address any discrepancies.- Maintain a log of confirmed and unconfirmed orders for tracking purposes.- **Sales Lead Generation:**- Identify and generate new sales leads through various channels (social media, email campaigns, referrals, etc.).- Follow up on leads to convert them into sales opportunities.- Maintain and update the customer database with new leads and sales activities.- **Collaboration:**- Work closely with the sales and marketing team to align customer support activities with sales strategies.- Provide feedback to the team regarding customer trends and feedback. *Qualifications:**- Proven experience in customer support or a similar role.- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Ability to work independently and as part of a team.- Familiarity with CRM systems and practices.- Passion for fashion and a good understanding of the clothing industry. *Preferred Qualifications:**- Previous experience in the fashion or retail industry.- Knowledge of e-commerce platforms and online sales strategies.- Bilingual abilities are a plus. *What We Offer:**- Competitive salary and benefits.- A supportive and dynamic work environment.- Opportunities for growth and development within the company.- Employee discounts on Huesfab productsJob Types: Full-time, Permanent, FresherSchedule: Day shift Performance bonus Yearly bonusEducation: Higher Secondary(12th Pass) (Preferred)Work Location: In personSpeak with the employer+91 hidden_mobile,

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