Customer Support QA & Chatbot Specialist

Windranger Labs; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dynamic fintech company in Singapore is looking for a Customer Support Specialist who will not only manage customer inquiries but also improve support quality and chatbot workflows. The ideal candidate has 1–2 years of relevant experience, strong communication skills, and a proactive approach to problem-solving. Join a fast-growing team passionate about enhancing customer experience.

Qualifications

• 1–2 years of experience in Customer Support or a related role.
• Strong written and verbal communication skills in English.
• Experience in QA for customer service.

Responsibilities

• Provide timely and professional support to customers across multiple channels.
• Conduct regular QA reviews of customer support interactions.
• Collaborate with the team to improve chatbot workflows and performance.

Skills

Proactive communication

Detail-oriented

Problem-solving mindset

Customer support experience

Familiarity with Zendesk

Experience in QA

Chatbot systems knowledge

Job description

Overview

UR is a borderless smart money app that makes it easy to spend and off-ramp, all in one place. Built for both crypto natives and the crypto curious, UR simplifies the way people and businesses move between digital assets and fiat currencies. Self-custodial, fast, and intuitive, UR turns complex crypto workflows into a seamless everyday experience.

Customer Support QA & Chatbot Specialist

We are looking for a proactive and detail-oriented Customer Support Specialist to join our team. This role goes beyond traditional customer support. Besides daily CS operation, you will also play a key role in ensuring support quality and helping us optimize our chatbot experience.

Responsibilities

• Provide timely and professional support to customers across multiple channels (Zendesk, email, chat, or Telegram if necessary).
• Conduct regular QA reviews of customer support interactions to ensure consistency, accuracy, and high service standards.
• Collaborate with the team to improve chatbot workflows, content, and performance.
• Assist in documenting support processes and best practices.
• Contribute to overall customer experience improvements by sharing insights and feedback.

Qualifications

• At least 1–2 years of experience in Customer Support or a related role.
• Familiarity with Zendesk or similar support platforms.
• Experience in QA for customer service.
• Knowledge of chatbot systems (setup, optimization, or bot training).
• Strong written and verbal communication skills in English.
• Detail-oriented, with the ability to identify process gaps and suggest improvements.
• A team player with a problem-solving mindset.

If you are passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, we would love to hear from you!

If you think you have valuable experience to bring to the organization, but don’t necessarily meet all of the criteria for the role, we still want to hear from you. We consider all applications.

Get notified about new Customer Support Specialist jobs in Singapore.