Customer Support Officer (Compensation)

Lalamove; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their dynamic team. This role involves facilitating communication between drivers and customers, ensuring compliance with service standards, and providing performance coaching. The ideal candidate will possess strong business writing skills and a knack for analytical thinking, thriving in a fast-paced environment. Join a forward-thinking company that values community and innovation, and play a crucial role in enhancing the logistics experience for users and drivers alike. If you are passionate about making a difference in the logistics industry, this opportunity is perfect for you.

Qualifications

• Minimum Diploma in Business or related field required.
• Proficiency in Microsoft Office and general business software is essential.

Responsibilities

• Conduct performance coaching and ensure adherence to service rules.
• Act as a liaison between Driver Partners and Users for dispute inquiries.

Skills

Business Writing

Communication Skills

Analytical Thinking

Interpersonal Skills

Resilience

Education

Diploma in Business or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Excel/Spreadsheet

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 10-year-old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you'll do

• Replying business correspondence with plain language and business writing techniques
• Conducting performance phone coaching to Driver Partners who breached platform's policy
• Be a bridge between Driver Partners and Users and conduct inquiry on disputes
• Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
• Imparting important messages and corrections tactfully with efficacy to Driver Partners who has committed disciplinary lapses
• Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

What we seek

• Minimum Diploma in Business or related field
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Objective thinker, able to be firm yet empathetic
• Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
• Excellent communication, interpersonal, and presentation skills

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.