Customer Support Officer

lalamove; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated individual to enhance the performance of Driver Partners through effective communication and coaching. In this role, you will bridge the gap between Driver Partners and Users, ensuring that all parties adhere to the platform's policies and safety standards. With a focus on analytical thinking and empathy, you will tackle disputes and promote a high-performance culture. If you're ready to thrive in a fast-paced environment and make a significant impact, this opportunity is for you.

Qualifications

• Minimum Diploma in Business or related field.
• Proficient in Microsoft Office with a focus on Excel.

Responsibilities

• Conduct performance coaching for Driver Partners on policy adherence.
• Ensure communication between Driver Partners and Users regarding disputes.
• Enforce service and safety rules among Driver Partners.

Skills

Business Writing

Coaching

Conflict Resolution

Data Management

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Diploma in Business

Tools

Microsoft Office

Excel

Job description

What you'll do

• Replying business correspondence with plain language and business writing techniques
• Conducting performance phone coaching to Driver Partners who breached platform's policy
• Be a bridge between Driver Partners and Users and conduct inquiry on disputes
• Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
• Imparting important messages and corrections tactfully with efficacy to Driver Partners who has committed disciplinary lapses
• Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

What we seek

• Minimum Diploma in Business or related field
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Objective thinker, able to be firm yet empathetic
• Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
• Excellent communication, interpersonal, and presentation skills