Customer Support Officer

KWONG NGEE ENGINEERING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing engineering firm in Singapore seeks an Administrative Coordinator to manage customer interactions and scheduling. The ideal candidate will possess strong interpersonal and communication skills and demonstrate a positive work attitude. This role involves liaising with customers and supporting operational teams to ensure smooth service delivery.

Qualifications

• Good interpersonal and communication skills.
• Positive work attitude, self-driven, independent, team player.

Responsibilities

• Liaise with customers on work programs and service activities.
• Update work orders and schedules.
• Answer and record all incoming requisitions.

Skills

Interpersonal skills

Communication skills

Service mindset

Job description

Job Description

• Liaise with customer on work programs and service activities
• Liaise with the managers, executives & coordinators on work schedules, manpower allocation and scheduling
• Answer and record all incoming requisition from customers
• Disseminate work requests to operations staff and subcontractors
• Updating of work orders and schedules
• Prepare calls records summary including subcontractors work request
• Data entry of records

Job Requirements

• Good interpersonal and communication skills
• Positive work attitude, self-driven, independent, team player with strong service mindset
• 5.5 days work week