Customer Support Officer

FAST CAREER RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Specialist to enhance customer satisfaction and streamline order processes. This role involves responding to inquiries, preparing quotations, and ensuring timely updates on order statuses. The ideal candidate will possess strong communication skills and a proactive approach to customer service. Join this dynamic team and contribute to a customer-centric environment that values efficiency and excellence in service delivery.

Qualifications

• Experience in providing excellent customer service.
• Ability to manage customer inquiries and quotations.

Responsibilities

• Provide good customer support to customers.
• Coordinate with customers and internal departments for order fulfillment.

Skills

Customer Support

Communication Skills

Order Management

Job description

Responsibilities:

• Provide good customer support to customers
• Respond promptly to customers’ inquiries
• Respond for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Proactively update customers on their order status and shipment schedules
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments

Working hours : 0900hrs - 1800hrs (M-F)

Salary : $2500 - $4000

Location: Yio Chu kang / Ang Mo kio