Customer Support & Fulfillment Specialist

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the drilling industry is seeking a motivated individual for a customer-focused role. Responsibilities include managing customer inquiries, coordinating equipment delivery, and preparing shipping documentation in a fast-paced environment. Candidates with strong problem-solving skills and proficiency in Microsoft Office will excel in this position.

Qualifications

• Diploma or equivalent qualification is required.
• Strong time management and problem-solving skills essential.
• Enjoys customer-facing environments.

Responsibilities

• Respond to customer enquiries and provide quotations.
• Coordinate with freight forwarders for timely equipment delivery.
• Prepare shipping documents and monitor transshipments.

Skills

Time Management

Problem-Solving

Customer-Facing Skills

Written Communication

Telephone Communication

Proficiency in Microsoft Office

Ability to Prioritize Tasks

Education

Diploma or equivalent certification

Tools

Oracle ERP

SAP ERP

Microsoft Excel

Job description

Responsibilities:

• Respond to customer enquiries, provide quotations, and update service status
• Coordinate with customers and freight forwarders to ensure timely collection and delivery of equipment
• Open RMA cases and register incoming items for calibration and repair
• Prepare shipping documents and book overseas freight shipments
• Monitor and follow up on overseas transshipments to ensure timely processing

Qualifications & Skills :

• Diploma or equivalent certification
• Able to prioritize tasks effectively in a fast-paced environment
• Strong time management and problem-solving skills
• Enjoys working in a customer-facing environment
• Excellent written and telephone communication abilities
• Proficient in Microsoft Office , especially Excel
• Experience with Oracle or SAP ERP systems is a strong advantage

Interested candidates please apply/forward your resume to [e-mail] to facilitate our discussion