Customer Support [Flexible Branches | 4 Weekdays + 1 Weekend | $2.65K–$3.5K] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A leading human resource advisory firm is seeking a Customer Service Officer in Singapore. The role involves explaining educational courses, managing customer relationships, and handling queries. Candidates should possess at least 2 years of relevant customer service experience and a minimum of GCE 'A' levels or Diploma qualifications. Proficiency in MacBook and G-Suites is essential. Competitive salary offered between $2650 and $3500.

Qualifications

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 years of relevant work experience in customer service-related roles.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).

Responsibilities

• Explain courses and education philosophy to potential customers.
• Handle phone and email queries effectively and promptly.
• Responsible for center's inventory and simple logistics.

Skills

Customer service

Sales transaction management

Relationship building

Effective communication

Education

Minimum GCE 'A' levels or Diploma

Tools

MacBook

G-Suites

Job description

Customer Service Officer (CSO)

Working days & hours: 5 days - 4 weekday (12:30PM - 9:30PM) + 1 weekend (8:30AM - 6:30PM)

Working location (Current Hiring):

• Toa Payoh
• Bukit Timah

Will be willing to relocate to other branches due to work exigencies
Salary: $2650 - $3500

Job Responsibilities:

• Sales and Customer Service
  • Explain our courses, education philosophy and pedagogy to potential customers.
  • Promote centre programmes to potential and existing customers
  • Build relationships with our customers
  • Handle phone and email queries effectively and promptly
  • Perform and manage sales transaction effectively and promptly
• Administrative Duties
  • Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers.
  • Responsible for center's inventory and simple logistics
  • Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279